Missing removal tool

GetHuman-rrlacass's customer service issue with Ubiquiti Networks from December 2019

Help with my Ubiquiti Networks issue
First: share to improve GetHuman-rrlacass's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rrlacass may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-rrlacass's own words
There’s no issue with the AP. The issue is the instructions states to remove from the mounting plate use the provided removal tool and place in the security slot to unlock. There is no tool provided. So how do I remove it without breaking it? ... Bought unifi ac pro from Amazon. Seems like I was sent an open package as the unit was out of the protective envelope. Also Missing the security key to remove from mounting bracket.
There’s no issue with the AP. The issue is the instructions states to remove from the mounting plate use the provided removal tool and place in the security slot to unlock. There is no tool provided. So how do I remove it without breaking it?
Tell me how*where to get the removal tool that the instructions depicts as “provided”**Simple question
How GetHuman-rrlacass fixed the problem

We are waiting for GetHuman-rrlacass to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Ubiquiti Networks's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Ubiquiti Networks issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Ubiquiti Networks

Unifi AP AC pro
Customer service issue
Reported by GetHuman-rrlacass
Dec 30th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 409 others
0 customers following this

Timeline

GetHuman-rrlacass started working on this issue
Dec 30th, 2019 8:22pm
GetHuman-rrlacass indicated the issue is not fixed yet.
Jan 3rd, 2020 1:41am
GetHuman-rrlacass indicated the issue is not fixed yet.
Jan 3rd, 2020 1:48am

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers