Missing removal tool

GetHuman-rrlacass's customer service issue with Ubiquiti Networks from December 2019

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The issue in GetHuman-rrlacass's own words
There’s no issue with the AP. The issue is the instructions states to remove from the mounting plate use the provided removal tool and place in the security slot to unlock. There is no tool provided. So how do I remove it without breaking it? ... Bought unifi ac pro from Amazon. Seems like I was sent an open package as the unit was out of the protective envelope. Also Missing the security key to remove from mounting bracket.
There’s no issue with the AP. The issue is the instructions states to remove from the mounting plate use the provided removal tool and place in the security slot to unlock. There is no tool provided. So how do I remove it without breaking it?
Tell me how*where to get the removal tool that the instructions depicts as “provided”**Simple question
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Ubiquiti Networks

Unifi AP AC pro
Customer service issue
Reported by GetHuman-rrlacass
Dec 30th, 2019 - a year ago
I have an issue with Ubiquiti Networks too
Not resolved
Seen by 5 customers so far
Similar issue to 409 others
0 customers following this

Timeline

GetHuman-rrlacass started working on this issue
Dec 30th, 2019 8:22pm
GetHuman-rrlacass indicated the issue is not fixed yet.
Jan 3rd, 2020 1:41am
GetHuman-rrlacass indicated the issue is not fixed yet.
Jan 3rd, 2020 1:48am

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