My device won’t connect to internet... it was given to me a couple months ago by a neig...

GetHuman3399747's customer service issue with Ubiquiti Networks from August 2019

Help with my Ubiquiti Networks issue
First: share to improve GetHuman3399747's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3399747 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman3399747's own words
My device won’t connect to internet... it was given to me a couple months ago by a neighbor who pays for it... he has since moved but continues to pay for it... he left me with nothing no controller or account info... it was working earlier today but stopped this evening... I don’t know how to update firmware and I can’t cause I have no internet.. I think that might be the issue but who’s to say... need help ASAP

GetHuman3399747 did not yet indicate what Ubiquiti Networks should do to make this right.

How GetHuman3399747 fixed the problem

We are waiting for GetHuman3399747 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Ubiquiti Networks's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Ubiquiti Networks issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Ubiquiti Networks

Customer service issue
Reported by GetHuman3399747
Aug 9th, 2019 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 696 others
0 customers following this

Timeline

GetHuman3399747 started working on this issue
Aug 9th, 2019 10:21pm