Ubiquiti Networks Customer FAQ

To disconnect a router from a previous owner's account, you would typically require the previous owner to remove the device from their account. This is crucial for Ubiquiti devices that are connected to cloud-based UniFi Controller software. The previous owner must forget (remove) the device from their account so you can add it to yours. If you've purchased a second-hand device, please ensure the previous owner has completed this step. If it's not possible to contact the previous owner, you may need to contact Ubiquiti Networks for assistance. Always remember to reset the device to factory settings before you start configuring it to your network.