We processed a missing order request and the system said they the missing would be deli...

GetHuman1671527's customer service issue with UberEATS from December 2018

2 views
 | 
33780 similar
 | 
0 following
Help with my UberEATS issue
First: share to improve GetHuman1671527's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1671527's next move: talk to UberEATS when they open.
UberEATS's call center is closed now. We will send GetHuman1671527 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1671527 may need:
Name, Email address, and Phone number
The issue in GetHuman1671527's own words
We processed a missing order request and the system said they the missing would be delivered. As of *:**pm they have not been delivered. Steak n shake has no reorder request in their system. I called customer service. A woman named Grace answered. She said that due to some network or system glitch she couldnt pull up our order and therefore couldn't due anything. Per Grace I could email and I would get a response ** to ** hours later or I could call back in a few hours. When I asked for the email she referred me to a website. When I asked to speak to a supervisor I was told that she didnt have a supervisor. Then she said that it wouldnt make a difference because they use the same hebsame system and would tell me the samething. I asked again and rechecked if she had a supervisor and was told that no she dudnt have a supervisor. she reiterated that i could call be in a few hours or i could email and get a response within ** hours. She said that she would recommend emailing. I am sorry...but do you realize that most of my family didn't get to their food tonight? And the rest of the family who waited for a non-existent redelivery was keft with cold and yucky food? So noone was able to eat until hours later when we went to pick up food? I expect a full refund on this order.
GetHuman1671527 did not yet indicate what UberEATS should do to make this right.
I have an issue with UberEATS too
How GetHuman1671527 fixed the problem
We are waiting for GetHuman1671527 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get UberEATS's attention and get better help faster. Tap below to get started.
Having UberEATS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1671527 fixes it.
This email address isn't valid

UberEATS

Customer service issue
Reported by GetHuman1671527
Dec 2nd, 2018 - 6 mons ago
I have an issue with UberEATS too
Not resolved
Seen by 2 customers so far
Similar issue to 33780 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1671527 started working on this issue
Dec 2nd, 2018 1:59am