We processed a missing order request and the system said they the missing would be deli...

GetHuman1671527's customer service issue with UberEATS from December 2018

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The issue in GetHuman1671527's own words
We processed a missing order request and the system said they the missing would be delivered. As of *:**pm they have not been delivered. Steak n shake has no reorder request in their system. I called customer service. A woman named Grace answered. She said that due to some network or system glitch she couldnt pull up our order and therefore couldn't due anything. Per Grace I could email and I would get a response ** to ** hours later or I could call back in a few hours. When I asked for the email she referred me to a website. When I asked to speak to a supervisor I was told that she didnt have a supervisor. Then she said that it wouldnt make a difference because they use the same hebsame system and would tell me the samething. I asked again and rechecked if she had a supervisor and was told that no she dudnt have a supervisor. she reiterated that i could call be in a few hours or i could email and get a response within ** hours. She said that she would recommend emailing. I am sorry...but do you realize that most of my family didn't get to their food tonight? And the rest of the family who waited for a non-existent redelivery was keft with cold and yucky food? So noone was able to eat until hours later when we went to pick up food? I expect a full refund on this order.
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Customer service issue
Reported by GetHuman1671527
Dec 2nd, 2018 - 6 mons ago
I have an issue with UberEATS too
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Seen by 2 customers so far
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GetHuman1671527 started working on this issue
Dec 2nd, 2018 1:59am