Uber EATS Customer Service Issues

I had recently placed an order with Bay City Deli through their website as their app was not working. Unfortunately, while checking my order, I accidentally hit cancel. Immediately, I called customer service, but was informed that I could not reorder from the restaurant, would still be charged, and that they were unable to assist me further. This response was unacceptable to me as I reached out within a minute of canceling. I requested to speak with a supervisor and was initially denied, but after insisting, I was still informed that nothing could be done to help me. This experience has left me disappointed in Uber Eats customer service and I will explore other food delivery options in the future.

Good evening, This is my 3rd attempt to contact you regarding my order experience. I have encountered difficulty trying to report my issues online and over the phone. Despite my efforts, I have faced challenges communicating my concerns. Order #[redacted] was placed at 7:33 PM, accepted immediately, and preparation began at the same time. The estimated delivery time was 7:59 PM, but the order arrived at 9:35 PM. I ordered a small meal from McDonald's, and I am extremely disappointed as it took over 2 hours to be delivered. Upon arrival, the food was cold, drinks were watered down, and the ice cream was melted. This has been the worst customer experience I have ever had, and I am incredibly upset. I am not satisfied with a simple acknowledgement of the issue; I expect a resolution to this matter. Sincerely, S.V.

Hello, I am Lenisha S., and I work for Uber Eats. Recently, I received a message informing me that my account has been deactivated without any prior notice. This is highly unprofessional and concerning to me, as Uber Eats is my primary source of income for my family. Unfortunately, Uber Eats lacks an effective support system for employees to address such issues. I urgently need to speak with someone to rectify this situation promptly so that I can continue working with Uber Eats. I was looking forward to my shift this evening, as I do every evening, and now I am unable to work. I hope to resolve this misunderstanding soon.

When receiving food deliveries, I believe it's important for each order to be delivered directly without combining multiple orders in one trip. It doesn't seem fair to pay the same delivery fee while receiving cold food that has been delayed due to other deliveries. Whenever my meal arrives after someone else's, it's always cold, which is disappointing. After contacting customer service, I was advised to rate the delivery person poorly, but I don't think this is a solution. It's frustrating to know the restaurant's location and how long it should take for my food to reach me, only to have it delayed by additional stops. Each route should be tailored to ensure prompt delivery. It would be more respectful to seek permission from customers before adding extra stops to their delivery route. Having to eat cold food due to others' orders is not ideal. If deliveries are combined without consent, customers should have the option for a refund. Currently, I'm waiting for my food, which has been delayed for 30 minutes, likely resulting in a cold meal. I appreciate the convenience of Uber Eats, but this delivery practice has made it challenging to enjoy my meals as they arrive cold. Your attention to this matter is greatly appreciated.

On Saturday evening at 12:34 AM, I ordered Subway through Uber Eats. My order included a chicken and bacon ranch melt and a sweet onion chicken teriyaki sandwich, totaling $25.95. I paid the delivery driver in cash and provided a $3 tip, but my debit card was still charged the full amount. I'm seeking a refund on my debit card since I already paid in cash. The delivery was made by Jarel to Simpson Living-Learning Center at [redacted] N Winthrop Ave, Chicago, IL. I appreciate your help in resolving this matter.

Yesterday, I scheduled order # 0464C for a breakfast today between 8:00-8:30 am. At 7:30-7:40 am, I received an update that the order was being prepared, but it ended up being delayed and arrived around 8:40 am, nearly 9:00 am. This caused an issue as the breakfast was a birthday surprise for someone who needed to be at work by 9:00 am. Due to the delay, I placed another order, # [redacted], from a different restaurant. I would like a refund for one of the orders since I had to pay for both due to the delay in delivery. It seems the issue was with the restaurant, not the Uber driver. Thank you.

I'm experiencing a recurring issue while attempting to place an order through this specific app. The error message claims my payment method is invalid, although other apps process it correctly. Despite reaching out for assistance six times, the problem remains unresolved. During one call, I was informed that having my card linked to two accounts might be the root cause. Consequently, I removed the card from one account and attempted the transaction again without success. It seems none of my cards are functional on the app. Hoping for a prompt resolution via email to avoid further back-and-forth communication regarding this frustrating issue. Thank you for the support. My phone number is [redacted], and my name is Miah Horne if access to my account is necessary.

Good morning, I placed my order on November 24, [redacted], and forgot to update the delivery address. When the UberEats delivery person arrived, he had the old address. Despite my immediate correction on the phone with the restaurant, the food was sent to the wrong location. After much back and forth, the food was returned to the restaurant. I have been waiting for the delivery for three hours with no success. I contacted UberEats customer service, and they mentioned a refund within 1-2 business days. However, it has been several days since the incident, and I have not yet received my refund. My order number is 6AF28. Thank you.

My partner and I experienced repeated delivery time issues with Uber Eats, prompting us to switch to Skio the Dishes. Hoping for better service, I decided to give Uber Eats another try by ordering sushi nearby tonight. Over an hour has passed, and my order status remains "finding a driver." This consistent problem has left me thoroughly dissatisfied. Despite attempting to contact customer support, I received automated messages claiming maintenance and system issues, further adding to my frustration. Feeling upset and hungry, I am disappointed with this experience. Goodbye, Uber Eats - a disappointed former customer.

I recently made a delivery to McDonald's but mistakenly sent it to the wrong address. Upon realizing the error, I contacted McDonald's to rectify the situation as they assured me they would. Later, I received a call from the Uber driver, Nikolila, who was quite rude. She insisted that she wasn't delivering my order and blamed me for the mistake. Nikolila couldn't provide information on obtaining a refund or where the food would go. She advised me to contact Uber Eats but didn't give a number. This left me frustrated as I was left without food and without a refund. I am very disappointed with how unprofessionally this issue was handled. Please reach out to me promptly regarding a refund.

I ordered 2 mutton biryanis from Arsalan Hatibagan branch through Uber Eats at 8:00 p.m. on 05/12/[redacted]. I was informed via SMS that my order would arrive by 8:42 p.m. Opting for doorstep delivery, I had been home since 6:00 p.m. but did not receive my order by 9:30 p.m. Shortly before that, I received an SMS claiming I was not home, even though I was. The delivery person did not attempt to call me, and I understand that he may have had difficulty finding my home. This experience has left me extremely displeased with Uber Eats, and I now believe that other food delivery apps are superior. This will be my last order with Uber Eats, and I will not recommend their services to others. Thank you.

Good evening, I recently placed my first order through Uber Eats and encountered an issue with the delivery. Despite being charged and the restaurant confirming my order, I received an email stating it was cancelled due to a failed delivery attempt. Surprisingly, I was never contacted by the driver. I was disappointed, as I was eagerly awaiting the meal to treat my family. Moreover, my money has not been refunded yet. I even contacted the restaurant, which mentioned that the driver had picked up my order and left with it. I kindly request a refund promptly so I can order from a different, more reliable service.

Dear Team, I am writing to express my disappointment with a recent experience I had with Uber Eats. I placed order number #[redacted] on December 5th, [redacted] and paid 99 rupees via Paytm. The delivery driver refused to deliver the food, insisting I cancel the order. I declined, and he abruptly ended the call, leading to a notification that the food had been delivered, despite not receiving it. I kindly request a refund for the amount paid through Paytm. I also urge you to address the behavior of delivery drivers to prevent fraudulent practices and uphold the trust of loyal customers like myself. A similar incident occurred when a friend ordered from the same restaurant, only to have the delivery driver offer unacceptable excuses for not delivering the food. Thank you for your attention to this matter.

I ordered biryani on Friday, November 30th, with order number ECA56. I tried to cancel the order, but was informed by your representative that it was not possible. I was later told to pay the full amount to cancel it. Despite this, I requested delivery again. After being informed that the pickup had already left for delivery, the order was delivered, and I paid Rs. [redacted] in cash for order number ECA56 on that same day. However, your app still shows a remaining due of Rs. [redacted], which is incorrect since I settled it in cash. I couldn't find an email address to address this issue directly. I hope for a prompt resolution and response. My registered mobile number is [redacted], and my email address is [redacted]

Subject: Inquiry Regarding Delivery Issue Dear UberEats, I am writing to report an issue with a recent delivery I made as a driver. Today at 12.17pm, I received an order from 'Hungry Indian, [redacted] Blaxland Rd, Ryde NSW' which had the wrong delivery address. Despite following the GPS on the app, I ended up delivering to the wrong location in North Ryde, NSW. The customer provided the correct address, so I had to drive an extra 3km to deliver the order. As a result, I was only compensated for the 2.85km to the wrong address. I kindly request to have my pay adjusted accordingly for this trip. Additionally, I have some questions for clarification: - What is the protocol if a similar situation occurs in the future? - Can I refuse a delivery if it has incorrect information? - If I decline, will I still be compensated for the incorrect delivery distance? - How should I handle the food if I decline the order? Thank you for your attention to this matter. Best regards, Xueni Hu

I have been unable to apply a promo code since the day I installed the app. When attempting to find assistance in the help section, it indicates a violation of the terms and conditions, which I believe I have not done. The promo codes have not been working since the beginning and I'm unsure why. I have tried to reach out to Uber Eats multiple times without success. Many other food delivery apps offer discounts, but I prefer Uber Eats and just want to understand why I am unable to use their services without any wrongdoing on my part. I hope to receive a response soon, but if not, I will explore other apps that provide better service. Thank you.

Hello, I am requesting a FULL refund for an order I placed on December 1st with the order number E403A. Initially, I made a mistake with the address and promptly contacted the driver to provide the correct one. The driver then cancelled my order after payment, assuring me that the food would arrive within 15 minutes. Despite ordering at 8:53 PM, I had to make multiple calls to the restaurant to obtain the driver's contact number as he was unresponsive via the app. Despite numerous call attempts with my friends, the driver rejected our calls. By 10 PM, we had to order from a different restaurant after the driver assured a mere 15-minute delay. It was not until 10:45 PM that the driver delivered cold, soggy, and stale Subway sandwiches. I insist on a full refund for this disappointing experience. Additionally, I want to highlight that I am a loyal customer of yours.

Hello, this is Tejas. I have encountered significant issues with your service over the past two days that have resulted in the wastage of my valuable time. Yesterday, my order was cancelled by the UBER team after an hour of waiting, without a reasonable explanation. Today, my order was cancelled by the delivery person due to technical issues, causing another half-hour delay. Upon contacting the support team, I received a vague apology and unconvincing justification. I am requesting compensation for this poor service and unprofessional conduct. Please provide me with a promo code for future orders or consider providing the mentioned orders free of charge to rectify the situation. I expect accountability for the inconvenience caused and a prompt resolution to restore my faith in your business. Thank you. P.S.: Please find attached a screenshot of the affected orders for your reference.

Subject: Unhappy with Recent Order Experience Regarding my recent order #896C2 through UberEats, I am disappointed with the service I received. The issues with my order are: 1. The bag was open, leading to missing items. Despite trying to reach the driver, she marked the order as delivered and left. 2. A full meal was missing from my order. 3. The order was delivered late and cold. 4. Due to delivery delays, I couldn't reorder from the closed restaurant. I am requesting a full refund, as this experience was unacceptable. I have always been a loyal customer of UberEats and this was my first major problem. I found it frustrating that I couldn't even contact customer service promptly. Please address this matter promptly. You can reach me at [redacted] Thank you for your attention to this issue. Sincerely, R. Haan

I placed an order for food expecting it at 2pm, but it's now 3:02pm and the order number is [redacted]. The constant delays are frustrating as it hasn't even been picked up yet. It's disheartening that it's taking so long. This delay may result in cancellation due to time or the food arriving cold. We ordered during a break between classes so there might not be enough time to eat it soon. The only option for feedback seems to be canceling the order, but after waiting for over an hour, it's discouraging to consider ordering something else.