When using the app to order the food, the app selected a location where I have never or...

GetHuman1649963's customer service issue with UberEATS from November 2018

33056 similar
0 following
Help with my UberEATS issue
GetHuman1649963's next move: talk to UberEATS again when they open.
UberEATS's call center is closed now. We will send GetHuman1649963 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman1649963's own words
When using the app to order the food, the app selected a location where I have never ordered before. This location was not manually entered by myself while completing my order. This was automatically generated by the app and was the incorrectly delivered to the wrong address. **My grandfather is currently at Florida hospital in tampa. The Uber driver was excellent and went out of his way to delivered my food. However, in my attempt to cancel my order with support service was not so great. A representative by the name of Solomon Ref: ******* would not allow me to speak to a supervisor regarding a refund and insisted that information to be relayed would be no different. I found this frustrating due to spending almost $** during a great time of need for my family. **I am writing and asking to please consider a full refund or voucher due to the fact that the address entered was not due to user error but due to the app populating location incorrectly. **I may be contacted at ***-***-**** or at the email address provided
GetHuman1649963 did not yet indicate what UberEATS should do to make this right.
I have an issue with UberEATS too
How GetHuman1649963 fixed the problem
We are waiting for GetHuman1649963 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get UberEATS's attention and get better help faster. Tap below to get started.
Having UberEATS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1649963 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1649963
Nov 29th, 2018 - 9 mons ago
I have an issue with UberEATS too
Seen by 6 customers so far
Similar issue to 33056 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address
Phone number
GetHuman1649963 started working on this issue
Nov 29th, 2018 12:25am
GetHuman1649963 indicated the issue is not fixed yet.
Nov 29th, 2018 12:26am