My husband tried UberEats for the first time to surprise me with food from Teddy's Bigg...

GetHuman1542144's customer service issue with UberEATS from November 2018

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The issue in GetHuman1542144's own words
My husband tried UberEats for the first time to surprise me with food from Teddy's Bigger Burgers. He placed his order around **pm and it was delivered at *:**pm. It took ONE AND A HALF hours to deliver food from Teddy's which is * mins away from our apartment (again, he wanted to try out UberEats, which is why he did not just go to Teddy's). Excited to surprise me with the food he ordered, he took it from the delivery guy and even tipped him $*!!! Only to find out that it wasn't even our order. He ordered sweet potato fries, two teri burgers, and a large chocolate shake. We received a small vanilla shake, a random burger (soggy and old-looking even though it should have been fresh being that Teddy's is * mins away), and one order of small fries. We thought UberEATS was great, but I guess we should've just used BiteSquad or went tot Teddy's ourselves. The driver should have been more aware of which order went to which customer. My husband has already sent a complaint to UberEATS, and has attached a picture of the food we received. Horrible, horrible experience with UberEATS. Very disappoint. We want out money back.
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Customer service issue
Reported by GetHuman1542144
Nov 11th, 2018 - 4 mons ago
I have an issue with UberEATS too
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GetHuman1542144 started working on this issue
Nov 11th, 2018 11:51pm