Order food ... Hello, **My office ordered a lot of food for delivery through Uber Eats at **am. At ****am, we checked to see the status of the delivery and the website said it was canceled. We called the restaurant and they told us that they made the food and and Ubereats driver showed up on a bicycle and was unable to carry all the food, so just canceled. We received no email, no warning, and the restaurant made all the food without compensation. *We called customer service and they said they couldn't do anything and we have to put in the order again. So now we have placed our order again, called the restaurant to not remake the food, and we will probably get our cold, old food an hour late. *Customer service tried to appease us by saying that we won't be charged for the order that was canceled, as if that wasn't obvious. Other than that, the person on the line was completely unhelpful. ***. You need to inform customers if the order is canceled. **. If the UBER driver cannot deliver for some reason, it is Uber's responsibility to find a back up driver and deal with both the customer and the restaurant.
there was poor communication and Uber eats did not fix their mistake
Acknowledge the mistake so that my office is aware that Uber eats recognizes the problem and will act differently in the future. Otherwise, we will stick with other services like Postmates and Caviar, who have better customer service (and a better website, tbh).
My office has used Uber eats a couple of times.
N*A