Good afternoon Uber, **I am writing this email because I ordered food from Mcdonald's a...

GetHuman1166921's customer service issue with UberEATS from September 2018

Help with my UberEATS issue
The issue in GetHuman1166921's own words
Good afternoon Uber, **I am writing this email because I ordered food from Mcdonald's and the time of arrival just keeps getting pushed back and pushed back. I placed the order over an hour ago and I still have not even received a call or an update on my order. I proceeded to call customer service because this is rare to me, so I call and the lady told me that she could not help me because the systems were down. I asked her and told her that I had a meeting I had to be so I would not be able to pick up the order, if it ever came which does not seem like the case. I asked her what to do and all she would do was repeat that the systems were down and ignore everything I had to say or ask. I am completely unsatisfied with this experience, but I am even more upset with the treatment of the support team and how they completely ignored anything I had to say because the system was down. I am now without food and I was still charged for the food that never got here. I want a refund and I want to speak to someone regarding the attitude of the support team and their ignoring of questions. I ordered from Mcdonald's to East West Drive in Gainesville, FL. **Best Regards, *Richard A. Lopez
GetHuman1166921 did not yet indicate what UberEATS should do to make this right.
I have an issue with UberEATS too
How GetHuman1166921 fixed the problem
We are waiting for GetHuman1166921 to fix the problem and share the solution with the rest of us customers.
Please help with my UberEATS issue
Do you have a customer issue as well?
We can help you get UberEATS's attention and get better help faster. Tap below to get started.
Having UberEATS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would UberEATS email you?
This email address isn't valid

UberEATS

Customer service issue
Reported by GetHuman1166921
Sep 19th, 2018 - 6 mons ago
I have an issue with UberEATS too
Fixed
Seen by 2 customers so far
Similar issue to 19554 others
0 customers following this
Items needed
Name
Email address
Phone number
Timeline
GetHuman1166921 started working on this issue
Sep 19th, 2018 6:49pm
GetHuman1166921 indicated the issue is not fixed yet.
Sep 19th, 2018 6:49pm