We used your service, as we normal do about *-* times a week. We have never had an iss...

GetHuman1152951's customer service issue with UberEATS from September 2018

4 views | 18923 similar | 0 following
Help with my UberEATS issue
GetHuman1152951's next move: talk to UberEATS when they open.
UberEATS's call center is closed now. We will send GetHuman1152951 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1152951 may need:
Name, Email address, and Phone number
The issue in GetHuman1152951's own words
We used your service, as we normal do about *-* times a week. We have never had an issue until tonight. As soon we placed the order we saw that the delivery charge is $**. The food cost less than the delivery fee. We immediately hit the cancel order button and was directed to a phone number. We talked to your representative and asked him to cancel the order. He put us on hold for * minutes only to come back and say that the restaurant had already started the order after original stating he would cancel it for. He then said that he would cancel the order but we would still be charged for the food and the delivery fee. This is outrageous. I would like to get a refund on the delivery fee. I hope this is not the service you give to all your customers. I will no longer be using Uber nor Uber Eats.**Sincerely,*Chris Thompson

GetHuman1152951 did not yet indicate what UberEATS should do to make this right.

How GetHuman1152951 fixed the problem

We are waiting for GetHuman1152951 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common UberEATS customer problems.
How Do I Recover My Ubereats Account?How Do I Dispute a Charge with Ubereats?What Do I Do If I'm Having Trouble with My Ubereats App?How Do I Recover My Ubereats Account?How Do I Recover My Ubereats Account?
Do you have a customer issue as well?
We can help you get UberEATS's attention and get better help faster. Tap below to get started.
Having UberEATS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1152951 fixes it.
This email address isn't valid

UberEATS

Customer service issue
Reported by GetHuman1152951
Sep 17th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 18923 others
0 customers following this

Timeline

GetHuman1152951 started working on this issue
Sep 17th, 2018 1:48am
GetHuman1152951 shared this issue with friends on Facebook
Sep 17th, 2018 1:48am
GetHuman1152951 shared this issue with friends on Facebook
Sep 17th, 2018 1:49am
GetHuman1152951 shared this issue with friends on Facebook
Sep 17th, 2018 1:50am