Open app to place second order ever on here, it prompt us to change to current address...

GetHuman-holdenoh's customer service issue with UberEATS from September 2018

3 views | 18907 similar | 0 following
Help with my UberEATS issue
First: share to improve GetHuman-holdenoh's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-holdenoh's next move: talk to UberEATS when they open.
UberEATS's call center is closed now. We will send GetHuman-holdenoh a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-holdenoh's own words
Open app to place second order ever on here, it prompt us to change to current address, **** Chester Ave, the correct one. Went to place order and it was initial cancelled immediately so we reorder. Upon doing so it had reset for some reason the last address I had used the first time I used the app. I immediately call the restaurant to let them no that the address is wrong. Cause this poorly designed app does not let you update the delivery address till it’s assigned to a driver, instead of when the food is being made. When it got picked up by the driver they call confirming that the restaurant informed of the new address (I also texted him that through the app). The problem is that he’s on a bike which was too far for him to deliver. He called the supposedly called customer support which told him they can’t call a driver or cancele*refund the order. Instead that he need to go to the wrong address to “deliver” the food so he can get paid and not give us our food. Which is absolutely a low blow and completely screws us over. We did everything with in our power to rectify the situations as soon as the problem had occurred, which there was none on your part. You’ll have to rectify the situation now. (Real nice that you aren’t taking customer service calls either btw)

GetHuman-holdenoh did not yet indicate what UberEATS should do to make this right.

How GetHuman-holdenoh fixed the problem

We are waiting for GetHuman-holdenoh to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common UberEATS customer problems.
How Do I Recover My Ubereats Account?How Do I Dispute a Charge with Ubereats?What Do I Do If I'm Having Trouble with My Ubereats App?How Do I Recover My Ubereats Account?How Do I Recover My Ubereats Account?
Do you have a customer issue as well?
We can help you get UberEATS's attention and get better help faster. Tap below to get started.
Having UberEATS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-holdenoh fixes it.
This email address isn't valid

UberEATS

Customer service issue
Reported by GetHuman-holdenoh
Sep 17th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 18907 others
0 customers following this
Items needed
Name
Email address
Phone number

Timeline

GetHuman-holdenoh started working on this issue
Sep 17th, 2018 12:27am

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies