Open app to place second order ever on here, it prompt us to change to current address...

GetHuman-holdenoh's customer service issue with UberEATS from September 2018

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The issue in GetHuman-holdenoh's own words
Open app to place second order ever on here, it prompt us to change to current address, **** Chester Ave, the correct one. Went to place order and it was initial cancelled immediately so we reorder. Upon doing so it had reset for some reason the last address I had used the first time I used the app. I immediately call the restaurant to let them no that the address is wrong. Cause this poorly designed app does not let you update the delivery address till it’s assigned to a driver, instead of when the food is being made. When it got picked up by the driver they call confirming that the restaurant informed of the new address (I also texted him that through the app). The problem is that he’s on a bike which was too far for him to deliver. He called the supposedly called customer support which told him they can’t call a driver or cancele*refund the order. Instead that he need to go to the wrong address to “deliver” the food so he can get paid and not give us our food. Which is absolutely a low blow and completely screws us over. We did everything with in our power to rectify the situations as soon as the problem had occurred, which there was none on your part. You’ll have to rectify the situation now. (Real nice that you aren’t taking customer service calls either btw)

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Customer service issue
Reported by GetHuman-holdenoh
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 18907 others
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GetHuman-holdenoh started working on this issue
Sep 17th, 2018 12:27am