We attempted to have a pizza delivered to the hotel and the Uber eats driver never came...

GetHuman-aezevenh's customer service issue with UberEATS from September 2018

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The issue in GetHuman-aezevenh's own words
We attempted to have a pizza delivered to the hotel and the Uber eats driver never came to pick it up from the restaurant we have contacted the restaurant twice and they said that the driver has not come to the restaurant to pick it up and be delivered we are extremely disappointed in the service since it has been an hour since the delivery was supposed to have arrived. There was no simple way to contact the driver*deliverer and it was a difficult situation and would like some sort of refund since we have spent over $** on a pizza order that was delivered over an hour wait. This is unacceptable. We were evetually contacted by the restaurant that the Uber eats driver had picked up the order which should not have been their job. I hope that a professional businesss such as uber eats should work this issues such as this with ease and put the customer first which has not been the case. Feel free to contact me to further discuss these issues.

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UberEATS

Customer service issue
Reported by GetHuman-aezevenh
Sep 16th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 18713 others
0 customers following this

Timeline

GetHuman-aezevenh started working on this issue
Sep 16th, 2018 6:45am