Appalling customer service

GetHuman-kirstyir's customer service issue with UberEATS from August 2018

36 views | 12688 similar | 1 following
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The issue in GetHuman-kirstyir's own words
Make a complaint. I ticked the not fixed box but you show issue as fixed. It is not fixed!!!!!! ... Issue reference ***********Spoken to * people today at ubereats customer service. Issue not resolved, last manager refused to put me through to anyone more senior. I received cold food which was inedible because your driver failed to pick it up on time. Your solution is to tell me I can only have a partial refund and tough if I don't like it and you don't care if you lose me as a customer plus telling me you're terminating the call because I'm not cooperating by not accepting your ridiculous suggestion for a resolution. Your manager constantly interrupted me,refused to escalate complaint and left me in no doubt your company does not care about me.**I wish to make a complaint about the manager, gadelyn as I cannot and will not accept the way she treated me. I am disgusted and appalled. **I would like someone more senior than her to call me urgently on **********
Immediate phone call back from senior manager, more senior than last manager I spoke to. Totally unacceptable! !!!!
Any customer should be viewed as a good customer! Why are you asking customers to justify why they are good?
Spoke to * people at customer service, issue not resolved. Sent email and pressed button saying Not Fixed but you changed it to fixed. It is not resolved and what started out as a simple complaint is now so much worse because of the way your manager, gadelyn treated me!!!!!!
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Customer service issue
Reported by GetHuman-kirstyir
Aug 15th, 2018 - 3 years ago
Seen by 36 customers so far
Similar issue to 12688 others
1 customer following this
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GetHuman-kirstyir started working on this issue
Aug 15th, 2018 6:21pm
GetHuman-kirstyir indicated the issue is not fixed yet.
Aug 15th, 2018 6:23pm
GetHuman-kirstyir indicated the issue is not fixed yet.
Aug 15th, 2018 7:22pm
GetHuman-kirstyir indicated the issue is not fixed yet.
Aug 16th, 2018 7:22pm