My only complaint is that the drivers never go through the DELIVERY DETAIL instructions...

GetHuman-tetrathy's customer service issue with UberEATS from July 2018

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The issue in GetHuman-tetrathy's own words
My only complaint is that the drivers never go through the DELIVERY DETAIL instructions. I already gave up on “Deliver to door” because now I feel stupid when they (not all) just wait for me in the car and expect me to pick it up from the street. So now I just meet them outside. However, I keep instructing them to meet me at the driveway. It is a large, *-way driveway where they are asked to arrive. I leave precise yet brief easy instructions to make it convenient for both of us to meet. One person in the past parked on the street and was wandering on the other side of the building for two minutes and I had to run out and find him. Maybe most people that order never leave instructions and that could be the reason why it’s not looked at. There should be some sort of notification for the drivers that specific instructions have been posted. Also, I think it would be best to have additional photo in the details area where users can leave a “Meet me here” photo. I know that would cut minutes from less confusion.
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Customer service issue
Reported by GetHuman-tetrathy
Jul 2nd, 2018 - a yr ago
I have an issue with UberEATS too
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Seen by 4 customers so far
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GetHuman-tetrathy started working on this issue
Jul 2nd, 2018 7:02pm