Uber Customer Service Issues

Hello, I rented an Uber bike in Munich and attempted to park it. I inadvertently parked in a borderline no-parking zone, causing confusion with the system which initially allowed me to park but then issued a fine of 25 euros. Realizing the mistake immediately, I re-rented the bike and relocated it to a permitted area for parking. I would like to request the cancellation of the fine and the charge for re-renting the bike. You can review the details on my account. Trip 1 occurred on Sunday, December 8, from 15:14 to 15:53, resulting in a parking fine. Trip 2 followed from 15:54 to 15:56, which was a correction of the parking error. Thank you.

I am disappointed with the recent experience I had. During my trip, I unintentionally left my rental car at the hotel and needed to return it. I had an agreement with Andrew where I would only pay for the trip to Oakland. Despite this, I ended up paying additional fees in cash for multiple rides, adding up to $60. However, the Uber charges now total $[redacted].31 on top of the cash I already paid Andrew, making it a total of $[redacted].31. This amount is exorbitant and unjust considering the initial agreement and the additional cash paid. It far exceeds what I paid for my round trip airfare from Everett to SFO. The charges need to be reevaluated and adjusted accordingly as this is highly unfair.

Today, on December 9th at 1:27 pm, I booked an Uber to take my daughter and her friends to JFK. The driver named Lenni arrived at [redacted] Highland Place, West New York, NJ at 1:31 pm. However, to my surprise, she informed me she was unavailable to go to JFK. When questioned, she admitted she did not know where she was going when she accepted the ride. I requested Lenni cancel the trip due to the prepayment made with my debit card, but she assured me she did. Unfortunately, I later received a bill for the ride. I kindly request a refund of $9.10 to my debit card as the driver was unreliable and acted irresponsibly.

Today, I encountered issues with a Jump bike I rented through the Uber app. The bike's battery died quickly, and the seat wouldn't stay in position. I locked the bike, assuming the ride ended, but it's not in my app history. I received a substantial bill for an extended ride that I didn't intend to take. Since the ride doesn't appear in my history, I'm unsure how to dispute the charge. I'm struggling to follow the instructions to dispute the ride without it showing up in my history. Can anyone provide guidance on how to dispute the charge without the ride being listed in my history?

I have a relative arriving at SeaTac today who will be staying at the Tukwila Hilton. They are planning to come to Seattle tomorrow evening and I need to know the roundtrip fare from the Tukwila Hilton to the Sorrento Hotel in Seattle. Thank you for your assistance. All I need is the estimated cost for the ride.

I took an Uber today due to heavy rain, selecting my home address as the dropoff location. The driver, picking me up from College Point Blvd. at Skyview Mall, inquired about my destination as I entered. Hurrying to flee the rain, I hastily mentioned Flushing. After small talk and a bit of traffic, he mentioned stopping at 39th street and Main Street, just a short distance from where he initially picked me up. He then urged me to change the dropoff spot, potentially doubling the $8.01 fare for the brief ride. Disputing his claim that I altered the destination, I suspect he made the change without consent.

Several months back, when I registered for Uber, I inputted my phone number and the system greeted me as "William." However, my name is not William. Consequently, I seem to have been integrated into the platform as this other individual. This mix-up has hindered me from securing a ride as I am unable to access or remove the account to create a new one. Unfortunately, my attempts to set up a fresh account have been thwarted as the system indicates my number is already associated with an existing account. I continue to receive communications intended for William, and this confusion seems to have arisen during my visit to Seattle, despite residing in the SF Bay area.

Initially, my driver had a strong smell of alcohol. Furthermore, during the trip, he prematurely ended the ride after only one stop, trying to redirect me back home. Despite my objections, he continued driving until I directed him to stop. As I entered a store, I received a notification that the trip was completed, and upon returning, the driver had left without me. I had to request another Uber to reach home. Unfortunately, I have been unsuccessful in contacting Uber for a refund, despite calling multiple times on various numbers.

I booked an Uber at 2:30 am on December 12, [redacted], and arrived at my destination in Borivali within 36 minutes. Unfortunately, I lost my phone in the cab. Despite trying to call my number from different phones, after 30 minutes it turned off. The Uber taxi's number plate is JS02ER2735. I have filed complaints against the driver and the company. I am currently unable to receive any assistance from Uber.

I recently took an Uber ride using my husband's account. I got into the car and told the driver that I usually take safety precautions by screenshotting the information of the driver and their license plate. However, during the ride, the driver made racist remarks about Muslims, saying offensive things and making inappropriate gestures. It made me feel uncomfortable during the journey to work.

I am encountering an issue with the app where I am unable to proceed due to an error message indicating an outstanding balance on the card. However, after checking with my credit card company, they confirm there is no outstanding balance. Both Uber and my credit card company do not reflect any outstanding balance. In an attempt to address this, I was requested to provide a screenshot of the problem on the Uber Eats app. Although I recently spoke with a representative for assistance, unfortunately, they were unable to resolve the issue and seemed to have disconnected the call accidentally. I am hopeful that someone can assist me in resolving this matter promptly so that I can resume using the app. Thank you.

Hello, I have been receiving emails from your company regarding saving money, but when I attempted to sign up for a future ride, I experienced issues. The website kept indicating that my password was incorrect, despite having it correctly written down in a book. After resetting the password, 24 hours later I still encountered the same problem. Additionally, I tried to schedule a ride using the credit card on file, but the website did not accept it, even though it was displayed. As I do not possess another credit card, I was unable to book a ride from the airport today and had to contact Lyft instead. I have a good credit card that I pay off in full monthly, so I am unsure why there are difficulties in processing my payment. The multiple security checks and verifications required for occasional rides are quite cumbersome. Sincerely, Laura B.

Hello, I arrived in Aluva around 8 p.m. today and tried to book an Uber immediately for a safe journey. I contacted three drivers who initially agreed but canceled the trip without any explanation. After waiting for almost 35 minutes at Aluva railway station with my family, the fourth driver finally came to pick us up. This was my first negative experience with Uber. I hope the authorities will investigate and take appropriate action against the drivers who canceled my trip without informing me after confirming availability. - Dr. Sujith S, Contact: [redacted]

I arranged a ride for my family who are currently away from home, but when an Uber driver named Abdul with vehicle LE-18-[redacted] (silver Suzuki WagonR) accepted the ride, he rudely refused to come after I asked for his contact information so I could pass it on to my family. He simply replied, "Meri Marzi." I was shocked by his behavior and the lack of professionalism and ethics he displayed. This is not the level of customer service I expected from Uber. I hope that actions will be taken against such disrespectful drivers in the future to maintain Uber's reputation.

I recently took an UberGO from Bangalore airport to Electronic City phase 1. The fare displayed for the trip was [redacted]. However, the driver chose to go through Bannerghatta Road despite my preference for a shorter route. Unfortunately, his car broke down just 1 km into the trip, claiming it was completed on the app. I had to pay [redacted] and then an additional [redacted] for a new ride, totaling [redacted] more than the original fare. It was quite inconvenient to deal with this situation at 4 am. Is it fair for customers to bear the cost of a breakdown, and why isn't there a specific way to report such incidents in the Uber help section? I request Uber to refund the extra amount of [redacted] promptly.

I have spent a considerable amount of money on your app and have been a satisfied customer. Tonight, I made an order, but unfortunately, there was a significant delay with no delivery driver assigned. After waiting for over an hour and a half, I had to cancel the order as I needed to go to bed. Despite this, I was still charged for the meal. I am disappointed that I am being charged for something I never received or enjoyed. If this is the level of service for loyal customers, I may have to reconsider using your service in the future. You can contact me at [redacted]. - Cindy T.

I have been facing numerous challenges booking Uber rides lately, and today is no different. When trying to book a ride, I received the message: "This mobile number is already in use and can't be transferred to another account." Back in October, I lost my iPhone 6s Plus, and this problem never occurred before. I now have a new iPhone 6s Plus and need assistance with this issue. Thank you. -Rebecca

Hello, I am reaching out to Uber because my account was incorrectly charged $51 instead of the actual $37 fee. Unfortunately, my account was compromised by a hacker, which forced me to change my card details twice. Despite explaining this to Uber multiple times, I was locked out of my account for a month without assistance. As a frequent Uber user who relies on the service daily, I am disappointed by the lack of support I have received. I have all the necessary Chase documents to prove that the charges were fraudulent. If this matter is not resolved promptly, I will be forced to involve a lawyer. I urge Uber to investigate this issue as soon as possible and provide me with a resolution. Thank you.

I was charged by Uber today for a ride I did not book. I have already reported this issue to my bank, and they confirmed the charge was made at 8:20 am this morning. I only checked my phone around 12 pm when I went online to my bank and discovered this unauthorized charge. I am requesting a refund for this charge. Thank you.

I've been having trouble with Uber rejecting the photo I sent in for my vehicle inspection. I contacted support, and they informed me that I need to submit a double exposure photo showing my license plate and vehicle inspection sticker in one image. They mentioned this is necessary, but I'm wondering why I can't just submit separate photos of the license plate and inspection sticker. Is there another way to address this problem besides the support contact I already tried?