On June **, ****, in Paris I requested an Uber from ** rue du bourg tibourg to gare de...

GetHuman3115258's Dispute a Charge issue with Uber from July 2019

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3115258's own words
On June **, ****, in Paris I requested an Uber from ** rue du bourg tibourg to gare de lyon train station at *:**pm. Driver finally arrived around *:**, drove friend and me to Gare de Lyon. But instead of the * euro charge as estimated I was charged ** euros, and my receipt showed a wrong destination. Instead of Gare de Lyon it stated I went to ** quai de la tournelle in the *th Arrondissement. (I have no idea where this is.) Then I look at the GPS on my receipt and it clearly shows route from rue du bourg tibourg to GdLyon, FOLLOWED BY ANOTHER TRIP FROM GARE DE LYON, BACKTRACKING, THEN ACROSS THE SEINE, AFTER DRIVER HAS MADE REPEATED (DOZENS) OF BACK AND FORTH MOVEMENTS RIGHT AT GARE DE LYON. Later Uber refunded ** euros, bringing my charge to a still outlandish **.** Euros. I have requested a full refund from Uber, along with an apology, and an explanation. At first I got boilerplate email replies, but now.....zilch. They no longer respond at all and they still keep the overpayment.**I will never use Uber again until this is resolved.

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Uber

Dispute a Charge issue
Reported by GetHuman3115258
Jul 4th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 42362 others
0 customers following this

Timeline

GetHuman3115258 started working on this issue
Jul 4th, 2019 4:32pm