Driver explained that we would drop off co-riders at Fort Mason and we would be next. I...

GetHuman2220193's customer service issue with Uber from February 2019

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The issue in GetHuman2220193's own words
Driver explained that we would drop off co-riders at Fort Mason and we would be next. Instead, he said he would have to take Lombard because of heavy traffic. We turned and went by the Marina Safeway and while looking up Bay, towards the entrance of Fort Mason there was no traffic. We took a left on Lombard and then continued on a sightseeing trip for the other couple, both the driver and the passengers were speaking in what I believe is Chinese during the entire ride. Afterwards, he dropped them off at Fisherman's wharf, and then said he had another ride to pick up first. By then it was * minutes until we had to be at *** Bryant. We decided to just have him drop us off at Van Ness and Bay because we didn't have time to get to our destination. I would like to be reimbursed for the $**.** that he cost me, plus the charge for the ride. He picked us up shortly after *:** pm at **** Girard Rd with a destination of *** Bryant St. We explained to the driver that we needed to be there by *:**, which he acknowledged and confirmed that we could get there by that time. Please refund my money back to the same card used to pay for the ride. The email associated with the account is *****@***.com. Please send response to *****@***.com, for future communications. **Thank you.**Amber Izumi
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Uber

Customer service issue
Reported by GetHuman2220193
Feb 16th, 2019 - 8 mons ago
I have an issue with Uber too
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GetHuman2220193 started working on this issue
Feb 16th 6:24am