I booked an auto and driver didn't come to pick me up but in uber app I was already pic...

GetHuman1961751's customer service issue with Uber from January 2019

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The issue in GetHuman1961751's own words
I booked an auto and driver didn't come to pick me up but in uber app I was already picked up. It means I didn't take the ride. If I had go out for an important work and driver does this, what I'm suppose to do. Why can't you people give an OTP to the customer. Clearly it was a fake ride where my time was wasted. Who will be responsible for this? Do you people take any action? If I had kept my payment method as any online mode,then I would have charged for the ride. Automatically money gets debited in my account. Even I tired to cancel the trip but I couldn't do it. This has happened twice. I expect action against these drivers and even response from your side. Thank you.
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Uber

Customer service issue
Reported by GetHuman1961751
Jan 14th, 2019 - a mon ago
I have an issue with Uber too
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GetHuman1961751 started working on this issue
Jan 14th 3:34pm