My family and I needed a ride to our cruise ship in Florida. We contacted a driver thr...
GetHuman1909906's customer service issue with Uber from January 2019
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The issue in GetHuman1909906's own words
My family and I needed a ride to our cruise ship in Florida. We contacted a driver through the app who was a couple minutes away (which looked like she was at a McDonalds restaurant). The driver, a female, called my son and asked for directions, which he gave. We waited for about five minutes, and when she never arrived he tried phoning her at the number she called from, but she didn't answer. After a couple minutes, my wife also tried phoning her, but again she didn't answer. After about fifteen minutes, my son cancelled the ride and we re-booked with another driver, who was both courteous and punctual.*Anyways, we made it to the cruise ship on time, so that wasn't an issue. Our issue was the unprofessional nature of the original driver and how frustrating the experience was. I hope, unless there was an emergency that occurred with her, that you rethink having her representing your company.*Regards,* William Prewitt
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