We took an Uber from my home at **** Fairfield Street in Metairie LA *****, we thought...
GetHuman1771743's customer service issue with Uber from December 2018
Help with my Uber issue
First: share to improve GetHuman1771743's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1771743's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1771743 will want to follow the link below to head to their help center. We will check on GetHuman1771743 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1771743 may need:
Email address, Phone number, and Full name
The issue in GetHuman1771743's own words
We took an Uber from my home at **** Fairfield Street in Metairie LA *****, we thought to *** Baronne Street in New Orleans LA. When we were picked up by Donald in a RAV * YCE***, toyota, it became obvious that his information was wrong. We have lived in this community for ** years! His app projected for us to go to *** Baronne St. in Thibodaux LA. I panicked when I saw that the charge would be ***.** and from that point we tried everything to change the destination and could not. Your App needs improvement and a phone * for customer support. We told him the directions to the Church on Baronne Street in N.O. As we approached the church I decided to cancel the ride and pay him in cash (**$) including the tip. As I cancelled I tried to reenlist the ride with Donald. This was a mistake because it connected me with another uber driver, Salvador in the city, which I promptly cancelled (charge $*.**). The charge for Donald was $**.** after he ended the ride. In my frustration, I accidentally left my phone in Donald's car. I used my wife's phone to call my phone and Donald was nice enough to answer and tell me that he was bringing my phone back around the block. When he showed up, I was so grateful that I gave him an additional **$ as a thank you. He was a very nice man! In total I spent $**.** for a ride that should have only cost me **.**. Something is askew with your app. In my phone the address of *** Baronne street is correct.
GetHuman1771743 did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman1771743 fixed the problem
We are waiting for GetHuman1771743 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.