My Son and * friends took a * minute * *** mile trip. They had no issues then he got a...
GetHuman-mkinloch's customer service issue with Uber from December 2018
Help with my Uber issue
First: share to improve GetHuman-mkinloch's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mkinloch's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mkinloch will want to follow the link below to head to their help center. We will check on GetHuman-mkinloch later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-mkinloch may need:
Email address, Phone number, and Full name
Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-mkinloch's own words
My Son and * friends took a * minute * *** mile trip. They had no issues then he got a message saying their will be a $***.** cleaning charge. This is either an honest mistake by the driver or fraud. Either way he should not be charged. Below is excerpts from his message.**An incident during this trip resulted in a mess. Your driver’s vehicle required cleaning. Your payment method has been charged to cover this cost. Learn more about our cleaning fee policy at http:**t.uber.com*cleaningfeepolicy.*MC GLENN RICHARD**Previous Charge*$*.***Charged Sean-Kinloch*$***.*** *New Total*$***.**
GetHuman-mkinloch did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman-mkinloch fixed the problem
We are waiting for GetHuman-mkinloch to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.