Dear Uber..I am a Uber customer and partner as well from Islamabad, Pakistan.This is my...
GetHuman1642185's customer service issue with Uber from November 2018
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The issue in GetHuman1642185's own words
Dear Uber..I am a Uber customer and partner as well from Islamabad, Pakistan.This is my last hope and mail to Uber officials...with due respect I wanted to I form you about the ground reality that there are two companies in competition all over Pakistan which are Uber and uae based careem.inspite of high rates careem is more successful than Uber..why? Recently Uber just got famous because of its cheaper fares.and so were partners.but all of a sudden the boost was gone for * weeks.when the boost returned the bonus was decreased by half..the drivers stopped driving and those who drive take only shorter rides or rides with surge.mean while drivers protesting and shifting to careem which they have a greater opportunity to earn.by changing policies every week who suffered the loss? The customer of Uber .and they again shifted to careem.the careem has gurantee as well as bonus structure.and of course high rates and waiting charges if car is stuck in traffic which is very common here.after gaining a name here Uber started upfront fares.less fares.less boost.and a big decrease in bonus...the drivers are not bound to drive with Uber they will switch to careem .all I want to say is that Uber management in Islamabad should make policies according to the policies of its biggest rival company careem.otherwise it will be a total flop and you will lose it's authanticity...what benifits I get in these policy not even * dollars I get after driving for ** hours..why the **** islamabad Uber wants to flop it in Islamabad..had there been no competition it was fine but you have a competitor there who pays more.by fare.by bonus.by gurantee money on number of rides .and successful because of quality service.where as uber drivers are never ready to go long distances or mostly refuse.since these changes rides are coming from *km away.and let me tell you plz if ride is this much away the careem pays far away bonus so the driver rushes to customer.not the quality of cars but drivers rushing to customer to earn more money.sir *ma'am I did **** rides as an Uber partner here.and am no one to suggest you anything..but I as a business partner just feel sorry that Uber is not getting the point to flourish and beat uae based careem.dear Uber I am sorry to inform you that I am a free contractor I mean I driver for careem as well.but with such policies be Uber can never compete with careem.i just thought maybe be the officials are unaware of such reality.the first and last mail of a man who wanted to remain an Uber partner.regards
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