Uber Customer Service Issues

I am having trouble signing into my account. When I enter my phone number, which I've always used and not changed, I receive an error message stating that the number is already in use. I've reached out to Uber support multiple times, attaching a screenshot of my phone number in the settings, but I keep receiving automated emails saying the number is incorrect. This is incredibly frustrating! Can someone please assist me in accessing my account? Also, how can I receive offers via email if I can't use my current phone number?

My name is Justin Whitman, and I have been driving for Uber for almost a year. Despite facing personal challenges after my fiancé passed away, leaving me with two young daughters, I have maintained a high rating of 4.97 and completed over [redacted] rides a week. Recently, I encountered a frustrating situation with Uber involving my frozen accounts and difficulties with instant cash-outs to my new debit card. Despite my efforts to resolve the issue, I was left stranded at a gas station while driving due to a hold on my cash-out for 48 hours, impacting my ability to provide for my daughters. The lack of support from customer service, specifically from a supervisor named Neil, left me feeling abandoned and angry. These unforeseen circumstances have not only disrupted my work but have also affected my daughters' well-being. As a result, I am considering not working for Uber in the future and exploring alternative options like Lyft. I hope sharing my experience will shed light on the challenges Uber drivers face.

1. The "Help" feature in the app does not allow me to address this issue with Uber. 2. I need to confirm that my cancellation (referenced by the number below) will not incur a fee due to the reasons explained. 3. I requested an Uber at approximately 8:35 am Pacific time. The app showed the driver to be 4 minutes away, so I hurried home to walk my dog. It took me 6 minutes to walk back, but the Uber had still not arrived (my street only has one access point). When I got home, the app indicated the driver was now 8 minutes away, which seemed odd. After putting away my dog and preparing for work, I checked the app again, and it showed the driver was now 11 minutes away. I had to cancel the ride as I was already late for work due to these delays. Given my experience in customer service and journalism, a genuine customer service experience from Uber (Lyft is not much better) would entail a refund for the subsequent ride I had to take - not penalizing the second driver - and crediting my account with the amount, as the initial driver or the app jeopardized my job by accepting the ride without intending to pick me up.

Last Tuesday, on November 27 at around 10:30 PM, I accidentally left my house keys in the back passenger side of the driver's car. I reached out to you regarding this matter. However, I received two responses that were unsatisfactory. One message mentioned that the driver would be notified, and the other declined to provide the driver's phone number since there was no response from him. This seems illogical and extremely unfriendly to customers since his contact details are usually shared when he picks up clients. The driver I'm referring to is Oladele, who drives a Prius with license #34179T1. I am requesting a supervisor to connect with me via phone, not email, as I prefer direct conversation over email exchanges. I urgently need my house keys, as it is my only set. If this matter is not promptly and adequately resolved by the return of my keys, I might consider using your competitors in the future. Thank you.

The Uber driver faced issues with the app; he struggled to swipe to confirm my pickup and start the ride. Despite multiple attempts, his swipe wasn't recognized, leading us to go beyond the pickup spot. He mentioned preferring the previous app version. Eventually, he had to cancel the trip, causing charges for both of us (I disputed and got refunded). Despite that, the driver, with over 1,[redacted] rides, kindly took me home. I understand it’s not his fault if the app is challenging. It's important for driver safety that the app is user-friendly. I plan to opt for Lyft next time.

I had an Uber account linked to my previous phone number. Even though I changed jobs, I still use the same number. I'm facing an issue creating a new account because my old number is associated with an existing account that I cannot access due to an outdated email. Despite providing all relevant details, I can't reset the password or make a new account. The email on file is from my old job, not my current one. The automated support keeps sending me an unhelpful message about using a different email address. I need to update my email on the existing account or start fresh with a new one. I hope to speak with a real person as the automated system is not working for me.

My teenage son created an account using my email address, and I am unable to access it. Given his age, I believe there is a responsibility for his safety that comes with this account. I've attempted multiple ways to address this issue, but all verification messages are going to his phone, which I can't access because it's registered under my account. This situation is even more concerning as he is underage. If he were to use the service without my knowledge, I would hold the company accountable. It's frustrating that there is no direct phone support available, making it difficult to get urgent assistance. It seems like there are significant safety concerns with this process. I urgently need assistance and would appreciate a prompt response.

Hello, I am Dr. F from New York. I took an UberPool ride from Brooklyn to the World Trade Center but changed the destination to Times Square during the trip. The driver, Muhammad, in a Honda Accord with license plate T783350C, agreed to the new destination. We were charged $37 for the fare, but I realized the original fare to Times Square was $17.85. I paid an additional $10 in cash, feeling that I was overcharged. Can you please look into this and refund the difference of $30? Thank you.

Hello, I am a UberEats driver seeking assistance regarding the vehicle and vehicle insurance section of my account. On November 3, I uploaded the new insurance document for my [redacted] Toyota Prius. However, after the document was accepted, my vehicle in the system changed to a [redacted] Ford Focus. The insurance document I submitted lists both my [redacted] Toyota Prius and the [redacted] Ford Focus. Despite multiple attempts to correct this by following instructions given by Uber and UberEats support teams, the issue persists. I have diligently tried updating the vehicle details as advised, but each time the system reverts to the [redacted] Ford Focus instead of the [redacted] Toyota Prius. Last month, during the sign-up process, a similar issue occurred and was only resolved with manual intervention from a UberEats support member. I kindly request your help to change the vehicle in my account from the [redacted] Ford Focus to the correct [redacted] Toyota Prius as I am unable to do so myself. Thank you for your attention to this matter.

Dear Sir/Madam, I am filing a dispute regarding an Uber charge made by a driver due to a trip discrepancy on November 2nd at 17:09. The vehicle involved was a Toyota Camry with license plate HNE4867. The driver charged me $63.95 for a trip that typically costs $19 due to navigational errors that I believe were not caused by me. Below are the detailed events of what happened: I provided the correct destination address twice before and during the trip, gesturing the directions multiple times. Despite this, the driver took the wrong route, ignored my reminders, and even sought help at a gas station, where he was directed correctly but still proceeded in the wrong direction. Only after I alerted a passing police car did he stop and acknowledge his mistake, resulting in a significant delay and a charge discrepancy. I am requesting a review of this situation and a correction to the charges incurred. Best regards, Jian Z.

Hello, I have informed my driver, Juan, about a lost item. Despite his limited English, he mentioned it was a watch, the item I had left behind. I left him a message this morning, informing him I have returned to NYC and am eager to retrieve my watch, which I have been trying to get back for the last 2 weeks. You can reach me at [redacted] or by email at [redacted] Could you arrange for someone to contact him in Spanish, informing him that I am staying at the Mela Hotel on 44th Ave in Manhattan? I am willing to pay him to bring the watch to me or go to his location if it's more convenient. The watch in question is a small silver women's Tissot watch, which is of sentimental value and also quite valuable. Your assistance in this matter is greatly appreciated. Thank you, Cathy Saresky.

I took an Uber ride from Old Town Scottsdale to Downtown Phoenix on Saturday, November 24, [redacted], at 1:39 am and arrived at my destination at 2:11 am. I suspect that I left my phone in the Uber vehicle. I have reached out to Uber customer service via email but haven't received a response. I also used the app to contact the driver, which took 2-3 days to get a response. However, I'm unsure if I am speaking to the correct driver because my driver was female, and the person I am in contact with is male. I am hoping to find out if my phone has been found or if there is a way to retrieve it as I have been without a phone for a week now. The lost phone is a black iPhone 7 without a cover, the battery is dead, and the lock screen shows a collage of starships resembling Darth Vader's helmet. My Uber account is registered under [redacted]

I contacted Uber for a ride, and the driver mentioned a 10 to 15 minute wait as he was refueling. Due to my elderly, dementia-stricken mother alone at home, I couldn't wait. When he called back, his tone was unpleasant. However, I don't feel it's fair to be charged $6 for a ride I didn't take due to an emergency. As a loyal customer, I believe I should receive better service and have the $6 refunded to my credit card.

On Friday, November 30, [redacted], at around 2:46 pm, I had scheduled a ride with Uber. The app notified me that the driver was just 2 minutes away. However, upon the driver's arrival at 2:49 pm, he called me rudely instructing me to be at the intersection where he was waiting. Despite my explanation that I was on my way, I had to cross the street twice due to his inconvenient location. After crossing the first time, I attempted to call the driver but received no response, presuming he declined as he had just contacted me. Subsequently, he drove off, executed a U-turn, and passed by me without stopping. The $5.65 cancellation fee charged to me on that day should be refunded. As a regular and responsible customer, it was upsetting to encounter such an issue, especially while feeling unwell and in need of prompt transportation. I trust that this matter can be appropriately addressed.

My wife and I required transportation from Dulles Airport near Washington, DC tonight. The initial driver, Mohammed, driving a Silver Nissan Sentra with Virginia license plate VZS8598, accepted our ride but then called to ask for our destination. When I mentioned Reston, VA, a short 8-mile trip, he cancelled the ride. Shortly after, Nael, driving a Gray Toyota Avalon with license plate T688950, accepted the ride and also inquired about our destination. Learning from the first experience, I declined to provide details upfront. Unfortunately, he too cancelled. It is disappointing that these drivers seem to prefer longer trips with higher fares. Uber drivers are expected not to discriminate and should not request destinations beforehand. These actions undermine the essence of the ride-share service. Fortunately, a third driver accepted the ride, picked us up promptly, and delivered us safely home. This experience reflects how Uber should consistently operate, ensuring passengers reach their destinations securely and efficiently. Thank you, Dave Z. Reston, VA

I phoned the Uber driver when the app showed him 5 minutes away, but he wasn't moving. He claimed to be arriving when I called, but he sped past us. Even after describing where we were, he still missed us. On the second pass, he almost hit us despite being on the phone with me. When I questioned him again, he abruptly canceled the trip. Thankfully, my colleagues gave us a ride and mentioned it was safer than with that driver. I'm concerned about being charged for the cancellation and believe his driving should be investigated for safety reasons.

Hello, Uber Team. As a frequent user of your service, I have noticed some recent declines in the service quality that are concerning. This morning, I encountered a situation where the estimated arrival time of my Uber kept increasing significantly, even though I had already waited for some time. The driver seemed to be going in the opposite direction on the map, leading me to cancel the ride and incur a higher fare when I rebooked. This caused me to switch to a competitor due to being late for work. Additionally, with Uber Pool, I have observed an increase in the required walking distance before pickup, sometimes surpassing the actual distance of the ride itself. This extra walking seems excessive and often unnecessary. The accuracy of wait times and arrival times has also been inconsistent. Although I understand that Uber Pool may involve some walking, the recent excessive walking and inaccuracies need to be addressed for a smoother user experience. I hope these issues can be resolved promptly. Thank you.

Today, I placed an order with Panda Express through Uber Eats. The estimated delivery time kept changing, but eventually, about 30 minutes later, there was a knock on my door, and my food was delivered. Normally, Uber Eats tells me the delivery person's name and car information, but this time, even after my food arrived, the app still showed my order as "being prepared." It was unsettling because I wasn't expecting the delivery yet and didn't have the delivery person's details. I'm not sure if it was a technical issue or if there was something more concerning going on, but I wanted to share my experience.

I had arranged for an Uber pickup at Heathrow Airport Terminal 2, but the driver did not show up despite being nearby. After multiple failed attempts, I received a message stating Uber was unavailable. Stranded late at night with my luggage, I had no choice but to wait. When I finally managed to secure a booking, I was surprised to find a charge for cancellation on my account. I did not cancel any rides; Uber's cancellations left me waiting. The charge is unjust and should be retracted.

Subject: Lost Backpack in Uber - Need Assistance To whom it may concern, I accidentally left my backpack in an Uber last week and have been unable to retrieve it from the driver. Despite multiple attempts to communicate with her, she has been slow to respond and unprofessional. I urgently need the backpack as it contains essential medication, prescription glasses, and school items. I am struggling to resolve this situation. Any advice or assistance you can provide would be greatly appreciated. Thank you, Augusta S.