I have $** uber cash, when I used a trip for $**, it did not use the uber cash and inst...

GetHuman-dmbl's customer service issue with Uber from November 2018

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The issue in GetHuman-dmbl's own words
I have $** uber cash, when I used a trip for $**, it did not use the uber cash and instead said my payment failed. And, I now can not use uber and I need to use them tonight. I have been using a taxi company. I would like my money refunded or a free uber trip. Please tell me how to switch the payment to uber cash so I may pay for my trip from last night. I'm very frustrated. I did not find out until *:** a.m. this morning. Please help me. I have tried reaching out already with no response. Thank you, Dawn, user name DMBL*****@***.com
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Uber

Customer service issue
Reported by GetHuman-dmbl
Nov 27th, 2018 - 9 mons ago
I have an issue with Uber too
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Seen by 17 customers so far
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Timeline
GetHuman-dmbl started working on this issue
Nov 27th, 2018 4:10pm