I ordered four taxis, took forever to accept, then when surge charge increased suddenly...

GetHuman-gregkevi's customer service issue with Uber from November 2018

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The issue in GetHuman-gregkevi's own words
I ordered four taxis, took forever to accept, then when surge charge increased suddenly got accepted which was very suspicious. I then waited for a time before driver suddenly cancelled with no reason. This happened on three occasions before I cancelled the final one because by this time I’d been stood in the cold and rain and had missed the plans I was due to attend. Absolutely awful service from Uber and I have spent the best part of the day trying to find a way to log the complaint with someone instead of pressing buttons to ‘resolve my issue’. A company the size of Uber should treat customers better and in circumstances like this at least offer some sort of reimbursment, credit and apology.

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Uber

Customer service issue
Reported by GetHuman-gregkevi
Nov 11th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 22598 others
0 customers following this

Timeline

GetHuman-gregkevi started working on this issue
Nov 11th, 2018 2:29pm

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