*am in Detroit, MI. On *********...* Uber's cancelled. Then an uber pulled up. We thoug...

GetHuman-horked's customer service issue with Uber from November 2018

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The issue in GetHuman-horked's own words
*am in Detroit, MI. On *********...* Uber's cancelled. Then an uber pulled up. We thought it was ours because of his difficult to understand accent, and we cancelled. Much to our surprise, the driver did take us to our destination however charged us cash. Obviously outside of your user agreement with your Uber drivers. License plate was michigan DMD ****. It should have been a $* Drive however he demanded $**. I only have $** in cash and of course he did not give us a receipt. I am formally requesting that not only should you reverse the cancellation charges, I am also requesting that you credit my account for the cash payment that we paid. As you can see from my account, we have been a customer of uber for a number of years and have never had a problem. This was absolutely our worst experience and I call into question whether it's safe to use your service while in the city of Detroit.
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Uber

Customer service issue
Reported by GetHuman-horked
Nov 3rd, 2018 - a mon ago
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GetHuman-horked started working on this issue
Nov 3rd 6:30am