I attempted to get an uber at *:** am. After * attempts, both drivers cancelled, as I...

GetHuman-ncurtis's customer service issue with Uber from October 2018

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The issue in GetHuman-ncurtis's own words
I attempted to get an uber at *:** am. After * attempts, both drivers cancelled, as I'm starting to run late for work, I texted the third u were driver (** mins away) to cancel my ride. No easy way to just cancel after request. Yet I'm still being charged five dollars for the inconvenience of not having a driver available? I'm about to just stop using this app as it is proving more and more unreliable. I just want my money returned, and maybe in the future, have an easy cancel button ready for users.
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Uber

Customer service issue
Reported by GetHuman-ncurtis
Oct 16th, 2018 - 2 mons ago
I have an issue with Uber too
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GetHuman-ncurtis started working on this issue
Oct 16th 7:04pm