My issue is my UBER ride in London. I tried to cancel and it NEVER got CANCELLED. I g...

GetHuman-evonnea's customer service issue with Uber from October 2018

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The issue in GetHuman-evonnea's own words
My issue is my UBER ride in London. I tried to cancel and it NEVER got CANCELLED. I got charged for the late cancel fee. I cancelled RIGHT AWAY after waiting WAY OVER THE TIME for his ARRIVAL - if he arrived on time I would l have had the original quoted price and would not have cancelled. **I HAVE PROOF with times that from my iphone snap shot of phone face. The driver came and he still could not cancel it in front of me, so therefore it never cancelled it to him and he thought he would be still picking me up. **He apologized for being late. We were waiting and waiting and the app kept saying a miute away - not true. **Then It kept saying the driver is there.... THE DRIVER WAS NOT THERE. **After waiting WAY PAST the time he was supposed to arrive I get an upcharge fee of a fare change. I cancelled right away. Then when he showed up.... we couldn't even get it cancelled so I could rebook. I had to becuase it was sooooo late by then I had no choice.. **So, the driver is late. I get upcharge. I cancel right away. I get charge cancellation fee. The driver can't even cancel the ride in front of me. And then I get a text saying we are cancelling because the driver waited * minutes and you weren't there... we were there WAY WAY before him!** ONE: IT SAID THE DRIVER WAS THERE WHEN HE WASN"T**TWO: if he was there when it said he was, I would not have had the upcharge fee.**THREE: I CANCELLED RIGHT AWAY, I GET CHARGED A FEE, BUT I DID IT AS SOON AS I GOT THE TEXT AND IT SAID IF YOU DO IT RIGHT AWAY YOU WON'T GET CHARGED**FOUR: I GET CHARGED AND WHEN THE DRIVER GETS THERE IT DOESN'T SHOW CANCELLED. WE CAN'T EVEN CANCEL IT, SO I CAN REBOOK BECAUSE I AM SOOOOO LATE BY NOW.**FIVE: I WANT THE CANCEL FEE BACK AND I WANT A FULL REFUND DUE TO THE STRESS AND THE UNPROFESSIONAL WAY UBER HANDLE THIS. **SIX: WE WERE THERE WAY BEFORE HE ARRIVED AND IT SAID UBER CANCELED BECUASE YOUR DRIVER HAD TO WAIT * MINUTES.
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Uber

Customer service issue
Reported by GetHuman-evonnea
Oct 15th, 2018 - 2 mons ago
I have an issue with Uber too
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Oct 15th 9:02pm