I was charge a cleaning fee and for a ride i have never taken. When I called the driver...

GetHuman1188081's customer service issue with Uber from September 2018

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The issue in GetHuman1188081's own words
I was charge a cleaning fee and for a ride i have never taken. When I called the driver she complained that she could not hear me. I hung up and requested another uber. I have reached out to uber to inform them that I have never tooken the trip and o reply. I woke up from a message from uber stating my trip has been updater was charged a cleaning fee as well. I have never tooken the trip. I was charged a total of *** for a trip I never took and a cleaning fee. I would like my money back and to build an complaint.
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Uber

Customer service issue
Reported by GetHuman1188081
Sep 23rd, 2018 - 2 mons ago
I have an issue with Uber too
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GetHuman1188081 started working on this issue
Sep 23rd 7:02pm