Sept. **, **** - the driver cancelled my trip - I do not believe I should have been cha...

GetHuman1311191's customer service issue with Uber from October 2018

Help with my Uber issue
Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman1311191's own words
Sept. **, **** - the driver cancelled my trip - I do not believe I should have been charged the cancellation fee of $*.**.*The DRIVER cancelled. That was not about me. They were "* min. out" for close to * minutes. When I asked*texted what that meant, they just up and cancelled. And, your company wants me to pay them for cancelling ... I do not think that is right. Please refund my $*.***I "disputed the charge", but still have not received a refund.
GetHuman1311191 did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman1311191 fixed the problem
Uber credited my account with "Uber Credits" ... not the refund I was looking for, but it will have to suffice. My next question is, how long does that credit stand in my account as I rarely travel needing this service?
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Uber

Customer service issue
Reported by GetHuman1311191
Oct 10th, 2018 - a mon ago
I have an issue with Uber too
Fixed
GetHuman1311191 shared how to fix
Seen by 2 customers so far
Similar issue to 18008 others
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Timeline
GetHuman1311191 started working on this issue
Oct 10th 7:46pm
GetHuman1311191 confirmed the issue is fixed. Hooray!
Oct 10th 7:53pm