I orderd Uber from Universal Studios to Ralphs (North La Brea) and got connected with a...

GetHuman-tovaback's customer service issue with Uber from September 2018

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The issue in GetHuman-tovaback's own words
I orderd Uber from Universal Studios to Ralphs (North La Brea) and got connected with a driver, but she later disconnected and we got connected with a new driver. This driver disconnected us as well. However we got charged * and * $ for both the rides so I wrote to Uber help to say I never took those rides (since I shows on the map that there have actually been a ride and not a disconnection). And instead of returning the money I got debited for ***$ and ***$! I have never taken those rides so I need that money back.
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Uber

Customer service issue
Reported by GetHuman-tovaback
Sep 20th, 2018 - 6 mons ago
I have an issue with Uber too
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GetHuman-tovaback started working on this issue
Sep 20th, 2018 2:25pm