Can't log in to my account. I keep getting a message saying that I have to text a phone...

GetHuman1165721's customer service issue with Uber from September 2018

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Tip from another customer
To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman1165721's own words
Can't log in to my account. I keep getting a message saying that I have to text a phone number a type start to opt back in to receive my account verification code. When I did this and tryed log in again I still received this message. When I texted the phone number with the word start I got a text back saying I was opt in. So I need help getting into my account. Can you reset my account so I can start over. I'd like to start driving for Uber so I need to complete the application process.
GetHuman1165721 did not yet indicate what Uber should do to make this right.
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Uber

Customer service issue
Reported by GetHuman1165721
Sep 19th, 2018 - 6 mons ago
I have an issue with Uber too
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Timeline
GetHuman1165721 started working on this issue
Sep 19th, 2018 2:51pm