Can't log in to my account. I keep getting a message saying that I have to text a phone...

GetHuman1165721's customer service issue with Uber from September 2018

1 view
15301 similar
0 following
Help with my Uber issue
First: share to improve GetHuman1165721's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1165721's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1165721 will want to follow the link below to head to their help center. We will check on GetHuman1165721 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1165721 may need:
Email address, Phone number, and Full name
Tip from another customer
To change your account information just log into your Optimum account and you can see all your information there.
The issue in GetHuman1165721's own words
Can't log in to my account. I keep getting a message saying that I have to text a phone number a type start to opt back in to receive my account verification code. When I did this and tryed log in again I still received this message. When I texted the phone number with the word start I got a text back saying I was opt in. So I need help getting into my account. Can you reset my account so I can start over. I'd like to start driving for Uber so I need to complete the application process.
GetHuman1165721 did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman1165721 fixed the problem
We are waiting for GetHuman1165721 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Uber email you?
This email address isn't valid
Follow this issue
See how GetHuman1165721 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1165721
Sep 19th, 2018 - 6 mons ago
I have an issue with Uber too
Not resolved
Seen by 1 customer so far
Similar issue to 15301 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1165721 started working on this issue
Sep 19th, 2018 2:51pm