I was waiting for my ride and was in a rush. My driver was named Eliza in a black car...

GetHuman1162761's customer service issue with Uber from September 2018

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The issue in GetHuman1162761's own words
I was waiting for my ride and was in a rush. My driver was named Eliza in a black car. Where I was waiting there were a lot of rides waiting for passengers and there was a woman in a black car looking at me so I went over and asked " are you Eliza?" She said yes. But I got in the car and looked at the app and she was ***% not the woman in the photo. So I asked again and she didn't seem to speak English well. Which is a direct contradiction to the reviews for Eliza that I was now reading. So I asked her to stop. And I said are you Eliza and she stared blankly at me so I asked to be let out. She never confirmed my name and she let me out. While in the car before she let me out I was getting calls and texts from Eliza. So I knew it wasn't her. I wonder if you could figure out if that was another of your drivers? She was uber. That's so dangerous and inconvenient. Where was she going to take me? Why can't she understand how to answer the question "are you Eliza?" Its really common for riders to ask. I am so bothered by this.
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Uber

Customer service issue
Reported by GetHuman1162761
Sep 18th, 2018 - 6 mons ago
I have an issue with Uber too
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Timeline
GetHuman1162761 started working on this issue
Sep 18th, 2018 9:27pm