I have difficulty after click on the Uber app. I admit to not being a savvy- tech wise...

GetHuman-tomgwyn's customer service issue with Uber from September 2018

Help with my Uber issue
The issue in GetHuman-tomgwyn's own words
I have difficulty after click on the Uber app. I admit to not being a savvy- tech wise customer. I am ** years old.*I would like to see a simple basic set of instructions about How to call a car*driver. *I get the app on my phone but I am never sure if i have effectively requested a ride. Why not provide a step by step set of directions from : when you pick up your phone and what the screen looks like and what info I should provide to request a ride.*I find my self fumbling around on my screen wondering if a ride is on the way. *I eventually am able to get a ride coming in my direction and eventually picking me up. But this will have taken me ** or more minutes try different things on my screen before I get a response from a driver that she or he is on the way and is close.*But i have spent, it seems, ** or ** minutes poking at my screen before a driver tell he she or he is on the way.**I know that I am asking for a list of instructions that you might provide to * year old - but I am ** and tech is not my thing.*Once I get into a car things have gone very well. But ...*Thanks

GetHuman-tomgwyn did not yet indicate what Uber should do to make this right.

How GetHuman-tomgwyn fixed the problem
My problem has not been fixed. My problem is that I do not have a set of step by step written instructions about how to order a ride from Uber. I will just use a trial and error approach of poking away at my phone when I want a ride and I will allow more lead time fumbling away until I luckily fumble upon a series of stabs until a ride shows up.*Your non-human approach to customer service *****:
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Uber

Customer service issue
Reported by GetHuman-tomgwyn
Sep 15th, 2018 - 3 years ago
Fixed
GetHuman-tomgwyn shared how to fix
Seen by 7 customers so far
Similar issue to 14632 others
0 customers following this
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Timeline

GetHuman-tomgwyn started working on this issue
Sep 15th, 2018 2:45am
GetHuman-tomgwyn confirmed the issue is fixed. Hooray!
Sep 16th, 2018 3:10am