My son recently passed away suddenly from a brain tumor. When he had gotten sick and c...

GetHuman-suzcat's customer service issue with Uber from September 2018

2 views | 14349 similar | 0 following
Help with my Uber issue
First: share to improve GetHuman-suzcat's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-suzcat's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-suzcat will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-suzcat can let us know if they help or not.
Before contacting them, items GetHuman-suzcat may need:
Email address, Phone number, and Full name
The issue in GetHuman-suzcat's own words
My son recently passed away suddenly from a brain tumor. When he had gotten sick and couldn't drive, his cousin gave him an Uber gift card so he would feel independent be able to get out. Unfortunately, he was never able to use the gift card. I didn't know he had downloaded it to his phone and after he passed, I cancelled his phone. I am wondering if I might be able to transfer the money from the gift card that was assigned to his phone to his cousin who purchased the gift card for him so it would not go to waste. It was a very thoughtful gift and it would be a shame if his cousin's thoughtfulness was wasted. I can send a death certificate if necessary and give you my son's phone number and the phone number of his cousin who purchased the gift card. Please Iet me know any information you might need to help resolve this matter. I would truly appreciate your help. Thanks very much. Susan Horn

GetHuman-suzcat did not yet indicate what Uber should do to make this right.

How GetHuman-suzcat fixed the problem

We are waiting for GetHuman-suzcat to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-suzcat fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-suzcat
Sep 12th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 14349 others
0 customers following this


GetHuman-suzcat started working on this issue
Sep 12th, 2018 9:35pm

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians