My son recently passed away suddenly from a brain tumor. When he had gotten sick and c...

GetHuman-suzcat's customer service issue with Uber from September 2018

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The issue in GetHuman-suzcat's own words
My son recently passed away suddenly from a brain tumor. When he had gotten sick and couldn't drive, his cousin gave him an Uber gift card so he would feel independent be able to get out. Unfortunately, he was never able to use the gift card. I didn't know he had downloaded it to his phone and after he passed, I cancelled his phone. I am wondering if I might be able to transfer the money from the gift card that was assigned to his phone to his cousin who purchased the gift card for him so it would not go to waste. It was a very thoughtful gift and it would be a shame if his cousin's thoughtfulness was wasted. I can send a death certificate if necessary and give you my son's phone number and the phone number of his cousin who purchased the gift card. Please Iet me know any information you might need to help resolve this matter. I would truly appreciate your help. Thanks very much. Susan Horn

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Uber

Customer service issue
Reported by GetHuman-suzcat
Sep 12th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 14349 others
0 customers following this

Timeline

GetHuman-suzcat started working on this issue
Sep 12th, 2018 9:35pm

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