My son called an Uber this afternoon to get a ride to work. When the driver got to the...

GetHuman1181603's customer service issue with Uber from September 2018

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The issue in GetHuman1181603's own words
My son called an Uber this afternoon to get a ride to work. When the driver got to the house, he asked my son his age. When my son told him he was ** the driver said he could not take him and went to leave. My son asked why and all he was told was no. At that point, my son told him to leave and when the driver left, he gave my son the finger and called him a ******. (very unprofessional). My credit card was charged for the pick up. At that point my son called again and another driver came and took him to work. If your policy is ** years old, then what is the family plan about??? This past Saturday, my ** year old daughter decided to sneak out of the house and call an Uber at *:**am. That driver had no problem picking her and her friend up and taking them somewhere. I would like my money back for the situation today and would like an apology to my son for the racial comment made toward him. The drivers name is Rajeed. Please get back to me ASAP. If you need to speak, you can reach me at ***-***-****
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Customer service issue
Reported by GetHuman1181603
Sep 22nd, 2018 - 6 mons ago
I have an issue with Uber too
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GetHuman1181603 started working on this issue
Sep 22nd, 2018 2:30am