My son called an Uber this afternoon to get a ride to work. When the driver got to the...

GetHuman1181603's customer service issue with Uber from September 2018

1 view
 | 
15722 similar
 | 
0 following
Help with my Uber issue
First: share to improve GetHuman1181603's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1181603's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1181603 will want to follow the link below to head to their help center. We will check on GetHuman1181603 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1181603 may need:
Email address, Phone number, and Full name
The issue in GetHuman1181603's own words
My son called an Uber this afternoon to get a ride to work. When the driver got to the house, he asked my son his age. When my son told him he was ** the driver said he could not take him and went to leave. My son asked why and all he was told was no. At that point, my son told him to leave and when the driver left, he gave my son the finger and called him a ******. (very unprofessional). My credit card was charged for the pick up. At that point my son called again and another driver came and took him to work. If your policy is ** years old, then what is the family plan about??? This past Saturday, my ** year old daughter decided to sneak out of the house and call an Uber at *:**am. That driver had no problem picking her and her friend up and taking them somewhere. I would like my money back for the situation today and would like an apology to my son for the racial comment made toward him. The drivers name is Rajeed. Please get back to me ASAP. If you need to speak, you can reach me at ***-***-****
GetHuman1181603 did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman1181603 fixed the problem
We are waiting for GetHuman1181603 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Uber email you?
This email address isn't valid
Follow this issue
See how GetHuman1181603 fixes it.
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman1181603
Sep 22nd, 2018 - 6 mons ago
I have an issue with Uber too
Not resolved
Seen by 1 customer so far
Similar issue to 15722 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1181603 started working on this issue
Sep 22nd, 2018 2:30am