UBER never showed or messaged me after four hour wait!

GetHuman-stefarha's customer service issue with Uber from August 2018

Help with my Uber issue
The issue in GetHuman-stefarha's own words
I was trying to acquire a cab ride to pick up an automobile. No acknowledgement of request for a cab and no cab after four hours. ... My ride has not arrived...... no way to check whether request was received or not.... Dont have a smart phone new enough to download app. I need my ride!!!! ASAP please *** ***-****
Your summary at top right of the page erroneously indicates that the problem was fixed........NOT SO. I CALLED YELLOW CAB!
GetHuman-stefarha did not yet indicate what Uber should do to make this right.
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Uber

Customer service issue
Reported by GetHuman-stefarha
Aug 24th, 2018 - 4 mons ago
I have an issue with Uber too
Fixed
Seen by 12 customers so far
Similar issue to 12021 others
0 customers following this
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Timeline
GetHuman-stefarha started working on this issue
Aug 24th 8:19pm
GetHuman-stefarha indicated the issue is not fixed yet.
Aug 24th 10:16pm
GetHuman-stefarha indicated the issue is not fixed yet.
Aug 24th 10:18pm
GetHuman-stefarha indicated the issue is not fixed yet.
Aug 24th 10:22pm
GetHuman-stefarha indicated the issue is not fixed yet.
Aug 27th 4:18pm
GetHuman-stefarha indicated the issue is not fixed yet.
Aug 27th 4:25pm
GetHuman-stefarha indicated the issue is not fixed yet.
Aug 27th 4:26pm
GetHuman-stefarha indicated the issue is not fixed yet.
Aug 27th 4:27pm
GetHuman-stefarha indicated the issue is not fixed yet.
Aug 27th 4:30pm