Internet not working on mobile? Try correct APN*: Tracphones that carry Straight Talk have a new APN *, which Straight Talk reps were unaware of when I requested help. However, thanks to a Reddit answer I am able to pass on the correct information. The following is the corrected APN *: "tracfone.vzwentp is the new apn, VZWINTERNET is the old one and is no longer valid. My internet didn’t work on my iPhone until I installed that apn."

GetHuman-cjlighth's customer service issue with Uber from August 2018

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The issue in GetHuman-cjlighth's own words
Get internet on mobile. ... I used Uber to get to my destination, but then the app wouldn't work when it was time to return. I'm not sure that the app problem was Uber's fault* I've had various issues regarding an LG phone, with Straight Talk service. On the other hand, there was no phone number that I could find given an internet connection that was in and out. The point is that I was stuck, with the app acting available, but not responding. I walked home with a broken arm, carrying grocery bags. Even so, I like Uber and would love to use it again. They keep sending me great offers on discounts, etc., but I switched to Go-Go Grandparent, which at least has a reliable phone number. Hopefully, they will see the benefit of implementing and sharing that number with frequent customers. I never complained or reported anything to them, assuming they would not care one way or the other. Surely, I am not the first person who has experienced such a situation. *Thank you
This was aggravating primarily because Straight Talk's service reps were either rude or didn't have any idea what could be wrong with my phone. Instead of solving the problem, they either gave me a number to text (which was redundant, of course, as I tried that first thing,) or they said they would call back, and did not, leaving me waiting by a landline for several hours. Without the ability to connect to the internet I spent an entire month unable to use the Uber app, or work outside my home, which is ridiculous.
It is resolved.
I've been a good customer for several years. I never had a problem before, and hopefully this will be the last.
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LG phone with Straight Talk service
Customer service issue
Reported by GetHuman-cjlighth
Aug 16th, 2018 - a yr ago
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Seen by 8 customers so far
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GetHuman-cjlighth started working on this issue
Aug 16th, 2018 5:47am
GetHuman-cjlighth confirmed the issue is fixed. Hooray!
Aug 17th, 2018 8:14am
GetHuman-cjlighth confirmed the issue is fixed. Hooray!
Aug 17th, 2018 8:15am
GetHuman-cjlighth confirmed the issue is fixed. Hooray!
Aug 17th, 2018 8:16am
GetHuman-cjlighth indicated the issue is not fixed yet.
Aug 17th, 2018 8:16am