I requested a Uber at Washington Dulles Airport at **:** on *******. I waited at arriva...

GetHuman-tbussert's customer service issue with Uber from July 2018

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The issue in GetHuman-tbussert's own words
I requested a Uber at Washington Dulles Airport at **:** on *******. I waited at arrival Door * as instructed. I waited & waited, looking for the Vehicle Tag No. I saw nothing. I got a phone call from ***-***-**** that I could not make sense of. Tried to call back but could not get through. Then suddenly I got a cancellation charge. I asked a traffic officer on duty to be my witness since he was there with me the whole time. His name is William Mattei, ***-***-****. I got your cancellation receipt of $*.** and it showed the pick up point as ***** Autopilot Dr. not Arrival Door *. I definitely want to disput this charge. I have a very bad feeling about Uber now! Please cancel the charge or else I’ll ask my credit card co. not to pay. This bad experience left a very bad taste in my mouth. I may not use Uber again!
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Uber

Customer service issue
Reported by GetHuman-tbussert
Jul 21st, 2018 - a yr ago
I have an issue with Uber too
Not resolved
Seen by 4 customers so far
Similar issue to 8557 others
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GetHuman-tbussert started working on this issue
Jul 21st, 2018 6:26pm