I called Uber for a ride. This is the first time I ride Uber in Atlanta. Margaret was t...

GetHuman-childebr's customer service issue with Uber from July 2018

10 views | 7656 similar | 0 following
Help with my Uber issue
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Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-childebr will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-childebr can let us know if they help or not.
Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-childebr's own words
I called Uber for a ride. This is the first time I ride Uber in Atlanta. Margaret was the driver who answered my call. I called her when she was * min away but there was no response. Later she called me and when I answered she let me know that the Uber pick up area is different from the pick up for regular*family cars. I told her that since I got * suitcases to roll away I might not be able to reach her in time. So she opted and advised me that the trip will be cancelled. Thus I went first to the area where Uber picks up passengers before I called another Uber for a ride. Lawrence came with his Chevy Cruze. On this regard, I woukd like to ask consideration regarding the charge for the cancellation of my first Uber call. Knowing the system for riding Uber this situation will never be repeated again. I would freatly appreciate your consideration for a refund for the cancellation fee.

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Customer service issue
Reported by GetHuman-childebr
Jul 11th, 2018 - 5 years ago
Seen by 10 customers so far
Similar issue to 7656 others
0 customers following this
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GetHuman-childebr started working on this issue
Jul 11th, 2018 2:32pm
GetHuman-childebr indicated the issue is not fixed yet.
Jul 14th, 2018 4:28pm
GetHuman-childebr indicated the issue is not fixed yet.
Jul 14th, 2018 4:47pm

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