Hi*I strongly contest this $* charge claiming we did not show up for pick up. When we a...

GetHuman-dkiesel's customer service issue with Uber from July 2018

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The issue in GetHuman-dkiesel's own words
Hi*I strongly contest this $* charge claiming we did not show up for pick up. When we arrived at the airport, we went directly to the “bus stop next to the Hotel” that the driver told us to wait for him. We waited, but he did not show up. The problem was probably language, because “next to” is different than saying “in front of the hotel” where in fact the Uber stop is located at AMS airport. We found the Uber stop after waiting and he did not show up, we then walked toward the hotel, continuing to ask people where the uber cars stop. **The driver’s instructions confused us, and the airport has no signs around the bus and taxi stop – indicating where to find the uber drivers. **We saw the driver when we got to the correct location, but he informed us, that he cancelled the trip. We had to rebook a second trip just after !!!**Donna Kiesel

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Uber

Customer service issue
Reported by GetHuman-dkiesel
Jul 10th, 2018 - 4 years ago
Fixed
Seen by 5 customers so far
Similar issue to 7574 others
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GetHuman-dkiesel started working on this issue
Jul 10th, 2018 4:12pm
GetHuman-dkiesel indicated the issue is not fixed yet.
Jul 10th, 2018 5:13pm