After having an Uber driver waste time figuring out her GPS and driving the wrong way*s...

GetHuman-noahjos's customer service issue with Uber from June 2018

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The issue in GetHuman-noahjos's own words
After having an Uber driver waste time figuring out her GPS and driving the wrong way*stopping at intersections to play with her phone for over * minutes, I finally had to give her verbal directions to my destination, a Train station. When it became apparent that I was going to miss the train, she asked me to cancel the trip, and I was still charged. I’m already late for an appointment because of this, and there was no other train for another hour, so I am currently taking an Uber all the way there at great expense to me.
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Uber

Customer service issue
Reported by GetHuman-noahjos
Jun 29th, 2018 - a yr ago
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GetHuman-noahjos started working on this issue
Jun 29th, 2018 7:33pm