Uber app has bug for address where I'm staying. Sends driver to random address different from one listed in my Uber app.

GetHuman-stringym's customer service issue with Uber from June 2018

29 views | 6613 similar | 0 following
Help with my Uber issue
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The issue in GetHuman-stringym's own words
Get picked up from Palmer House on * Bayard Lane, Princeton ... (Not fixed.) Every single time I request an Uber driver for Palmer House at * Bayard Lane, Princeton, the Uber app sends the diver to a different address--a new address each time--despite listing the confirmed pickup location on my own Uber app as * Bayard Lane. * Bayard Lane has an unrestricted driveway, a drop off loop away from any traffic, and ample parking, so there is no reason why an Uber driver can't go there. This has happened more than half a dozen times.**Each time, Uber always sends the driver to a new address within a few blocks away, but I'm on crutches and can't walk several blocks. That's the whole reason I called an Uber. And I'm not calling the carpool version.**When I try to explain to the driver that I'm at a different location from where the app sent them and try to give them directions to me, they get very confused and sometimes upset. Today, a driver simply dropped my job without warning when I tried to redirect them. It made me miss an appointment.**How do I get Uber to fix this bug?
The app is directing drivers to a different address from the one listed on my own app as my confirmed pickup location.
I want them to fix the bug so that it directs Uber to Palmer House At * Bayard Lane when my own app lists that as my confirmed pickup location.
I'd been using Uber several times per day because I have crutches and can't walk. I always tip generously.
Tried using help desk. I got one automated answer which had nothing to do with my request.
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UberX ride (not the carpool)
Customer service issue
Reported by GetHuman-stringym
Jun 29th, 2018 - 5 years ago
Seen by 29 customers so far
Similar issue to 6613 others
0 customers following this
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GetHuman-stringym started working on this issue
Jun 29th, 2018 4:28pm
GetHuman-stringym indicated the issue is not fixed yet.
Jun 29th, 2018 4:31pm
GetHuman-stringym indicated the issue is not fixed yet.
Jun 29th, 2018 6:08pm
GetHuman-stringym indicated the issue is not fixed yet.
Jun 29th, 2018 6:10pm
GetHuman-stringym indicated the issue is not fixed yet.
Jun 30th, 2018 5:29pm

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