Hello I requested an uber and the driver was Martin and car the he was driving was toyo...

GetHuman-jackisso's customer service issue with Uber from June 2018

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The issue in GetHuman-jackisso's own words
Hello I requested an uber and the driver was Martin and car the he was driving was toyota prius cfh**** but after couple minuts got a mesaage that he cancelled my ride ..am for me to request anotherone and of course. I use my card againg for the new ride after acople minuts the first one who has cancelled my first ride show up. And i was surprise and the other one was on his way there. I immediately went to my app and tryed to cancel the second i request it but he say I'm here and i was upset for the confused between us I dont nkw waht happen if it was the uber app.... i check my card and got upcharge the full service plus the * dolars cancellation fee with out me getting on the ride on none of them I please want to get my fees i got over charge for both of them..... I didnt not like the situation of what happen today thank you

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Customer service issue
Reported by GetHuman-jackisso
Jun 26th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 6258 others
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GetHuman-jackisso started working on this issue
Jun 26th, 2018 6:59am