I tried to upload my insurance information multiple times and it keeps getting rejected...

GetHuman-brianrug's customer service issue with Uber from June 2018

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The issue in GetHuman-brianrug's own words
I tried to upload my insurance information multiple times and it keeps getting rejected. I've uploaded a picture of my Usaa insurance card and also a picture of my insurance information provided by usaa. Not were rejected. I spoke to someone briefly in the help chat and they said my issue was fixed which it was not. I'd like to talk to someone over the phone and have someone put my info in manually if possible. Thanks.
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Uber

Customer service issue
Reported by GetHuman-brianrug
Jun 11th, 2018 - 10 mons ago
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GetHuman-brianrug started working on this issue
Jun 11th, 2018 12:13am
GetHuman-brianrug indicated the issue is not fixed yet.
Jun 11th, 2018 1:25am
GetHuman-brianrug indicated the issue is not fixed yet.
Jun 11th, 2018 1:26am
GetHuman-brianrug indicated the issue is not fixed yet.
Jun 11th, 2018 1:27am
GetHuman-brianrug indicated the issue is not fixed yet.
Jun 11th, 2018 1:28am
GetHuman-brianrug confirmed the issue is fixed. Hooray!
Jun 12th, 2018 1:18am