On ***, I requested an Uber ride to the Airport. After waiting quite some time, I fina...

GetHuman763243's customer service issue with Uber from June 2018

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The issue in GetHuman763243's own words
On ***, I requested an Uber ride to the Airport. After waiting quite some time, I finally called the driver, who said he was there. It turns out, the guy went to the airport to pick me up instead of to my location to take me to the airport. However, the map showed he was at my location. I think he just didn't want the short fare. I was charged a cancellation fee which was to be credited to my next trip. Turns out, that next trip was later that night, as the Uber screwup caused me to miss my flight and I had to come back. First, the trip was charged $*.**, and then I was charged the cancellation, although only the $*.** shows on my bank statement. Second, I would not have needed the later $** ride, if not for the screwups by Uber while I was trying to get to the airport.
GetHuman763243 did not yet indicate what Uber should do to make this right.
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Customer service issue
Reported by GetHuman763243
Jun 8th, 2018 - a yr ago
I have an issue with Uber too
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Seen by 4 customers so far
Similar issue to 168 others
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GetHuman763243 started working on this issue
Jun 8th, 2018 2:59pm