From GRACE QUEZON . ***-***-****. I was charged $*.** for a cancelled trip on the even...

GetHuman-quezon's customer service issue with Uber from June 2018

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The issue in GetHuman-quezon's own words
From GRACE QUEZON . ***-***-****. I was charged $*.** for a cancelled trip on the evening of June *, **** in Norfolk VA. I sent a text to the driver Sam Mohar, supposed to be driving a black Honda Accord. Text: "Meet me in Departures Gate A". I was at the Norfolk Airport. When the car didn't come, I called his phone* no answer* said voice mail had not been set up. *I tried to send him my pickup location * ways-by text & by phone- but he did not respond. Then I was charged $*.** for cancellation. I request a refund of this $*.** to my account. The driver's text & phone were disabled. Thanks for your help.
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Uber

Customer service issue
Reported by GetHuman-quezon
Jun 5th, 2018 - a yr ago
I have an issue with Uber too
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GetHuman-quezon started working on this issue
Jun 5th, 2018 11:35pm
GetHuman-quezon indicated the issue is not fixed yet.
Jun 6th, 2018 1:40pm
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Jun 7th, 2018 3:12am
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Jun 9th, 2018 12:55am
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Jun 9th, 2018 12:56am
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Jun 11th, 2018 1:13am