So i ordered an uber this morning. Paid the high rate fare and when my driver arrived...

GetHuman-actherap's customer service issue with Uber from May 2018

12 views | 248 similar | 0 following
Help with my Uber issue
GetHuman-actherap's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-actherap will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-actherap can let us know if they help or not.
Before contacting them, items GetHuman-actherap may need:
Email address, Phone number, and Full name
The issue in GetHuman-actherap's own words
So i ordered an uber this morning. Paid the high rate fare and when my driver arrived. I sat into the car then he indicated to me that he has a COURT DATE and he can’t take me to the airport. I cannot believe that this incident just occurred. Where’s the professionalism. Why isn’t he offline? *He said he cancelled it, then I attempted to contact another Uber and the app wouldn’t let me pick up an Uber until I canceled. NOW I am charged for a cancelation fee. That is unacceptable. I am firmly requesting this charge is taking off my account and that I am refund the second Uber driver that I had to pay a higher fee because i ordered an Uber back to back. This is unacceptable. I need to speak to someone immediately. ***-***-**** *****@***.com

GetHuman-actherap did not yet indicate what Uber should do to make this right.

How GetHuman-actherap fixed the problem

We are waiting for GetHuman-actherap to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-actherap fixes it.
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman-actherap
May 11th, 2018 - 4 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 248 others
0 customers following this

Timeline

GetHuman-actherap started working on this issue
May 11th, 2018 12:05pm
GetHuman-actherap shared this issue with others over email
May 11th, 2018 12:05pm

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers