So i ordered an uber this morning. Paid the high rate fare and when my driver arrived...

GetHuman-actherap's customer service issue with Uber from May 2018

12 views | 248 similar | 0 following
Help with my Uber issue
GetHuman-actherap's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-actherap will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-actherap can let us know if they help or not.
Before contacting them, items GetHuman-actherap may need:
Email address, Phone number, and Full name
The issue in GetHuman-actherap's own words
So i ordered an uber this morning. Paid the high rate fare and when my driver arrived. I sat into the car then he indicated to me that he has a COURT DATE and he can’t take me to the airport. I cannot believe that this incident just occurred. Where’s the professionalism. Why isn’t he offline? *He said he cancelled it, then I attempted to contact another Uber and the app wouldn’t let me pick up an Uber until I canceled. NOW I am charged for a cancelation fee. That is unacceptable. I am firmly requesting this charge is taking off my account and that I am refund the second Uber driver that I had to pay a higher fee because i ordered an Uber back to back. This is unacceptable. I need to speak to someone immediately. ***-***-**** *****@***.com

GetHuman-actherap did not yet indicate what Uber should do to make this right.

How GetHuman-actherap fixed the problem

We are waiting for GetHuman-actherap to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-actherap fixes it.
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman-actherap
May 11th, 2018 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 248 others
0 customers following this

Timeline

GetHuman-actherap started working on this issue
May 11th, 2018 12:05pm
GetHuman-actherap shared this issue with others over email
May 11th, 2018 12:05pm

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians