So i ordered an uber this morning. Paid the high rate fare and when my driver arrived...

GetHuman-actherap's customer service issue with Uber from May 2018

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The issue in GetHuman-actherap's own words
So i ordered an uber this morning. Paid the high rate fare and when my driver arrived. I sat into the car then he indicated to me that he has a COURT DATE and he can’t take me to the airport. I cannot believe that this incident just occurred. Where’s the professionalism. Why isn’t he offline? *He said he cancelled it, then I attempted to contact another Uber and the app wouldn’t let me pick up an Uber until I canceled. NOW I am charged for a cancelation fee. That is unacceptable. I am firmly requesting this charge is taking off my account and that I am refund the second Uber driver that I had to pay a higher fee because i ordered an Uber back to back. This is unacceptable. I need to speak to someone immediately. ***-***-**** *****@***.com
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Uber

Customer service issue
Reported by GetHuman-actherap
May 11th, 2018 - 10 mons ago
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Timeline
GetHuman-actherap started working on this issue
May 11th, 2018 12:05pm
GetHuman-actherap shared this issue with others over email
May 11th, 2018 12:05pm