I am charged with a trip cancellation fee for a trip that I never ordered. I just took...

GetHuman-tomyang's customer service issue with Uber from May 2018

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Help with my Uber issue
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The issue in GetHuman-tomyang's own words
I am charged with a trip cancellation fee for a trip that I never ordered. I just took a Uber ride to meet my clients at a restaurant (*** Boylston St) in Boston and silenced my phone and put it in my pants' pocket during our meeting. I realized later that somehow the Uber app ordered the next trip from *** Dartmouth St. Boston to *** Clarendon St. Boston. I did not venture out to *** Dartmouth St. neither did I know whether *** Clarendon St. Based on Google map, the distance between the two places is *.* mile and the best way to go about is walk. So there is no reason I need to order a Uber even if I had wanted to make the trip.**The app also automatically gave the driver of my previous trip a * star and I'd like to correct it and give him * stars.**Thanks!

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Customer service issue
Reported by GetHuman-tomyang
May 8th, 2018 - 5 years ago
Seen by 10 customers so far
Similar issue to 234 others
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GetHuman-tomyang started working on this issue
May 8th, 2018 8:28pm
GetHuman-tomyang confirmed the issue is fixed. Hooray!
May 9th, 2018 10:43pm