I am charged with a trip cancellation fee for a trip that I never ordered. I just took...
GetHuman-tomyang's customer service issue with Uber from May 2018
5 views | 234 similar | 0 following
Help with my Uber issue
GetHuman-tomyang's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tomyang will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tomyang can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Uber has better answers for you: Uber Help Center
The issue in GetHuman-tomyang's own words
I am charged with a trip cancellation fee for a trip that I never ordered. I just took a Uber ride to meet my clients at a restaurant (*** Boylston St) in Boston and silenced my phone and put it in my pants' pocket during our meeting. I realized later that somehow the Uber app ordered the next trip from *** Dartmouth St. Boston to *** Clarendon St. Boston. I did not venture out to *** Dartmouth St. neither did I know whether *** Clarendon St. Based on Google map, the distance between the two places is *.* mile and the best way to go about is walk. So there is no reason I need to order a Uber even if I had wanted to make the trip.**The app also automatically gave the driver of my previous trip a * star and I'd like to correct it and give him * stars.**Thanks!
GetHuman-tomyang did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman-tomyang fixed the problem
We are waiting for GetHuman-tomyang to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.