Called Uber to pick me up at my house on April **, **** at *:** P.M. Waited ** minutes...
GetHuman-judithyo's Dispute a charge issue with Uber from May 2018
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The issue in GetHuman-judithyo's own words
Called Uber to pick me up at my house on April **, **** at *:** P.M. Waited ** minutes or so. Next thing I got a call on my cell saying that pick up was cancelled because I was a no-show. I was waiting in front of my house on the road where I was visible.*The Uber receipt stated that my ride was cancelled because I was a no-show and being charged $*.**. I cannot understand why. The receipt also stated that the pick up address was at ***** **** **** N Durango Dr, Las Vegas. I DO NOT LIVE AT THAT ADDRESS. My address is Evening Calm Court, Las Vegas *****, which I had punched in on my cell. Apparently the Driver could not find my house and was at the wrong address. I was told by another Uber driver that if the Driver was lost and could not find the house he would call in a cancellation and still get paid. I was also told that the Driver could have called me on my cell phone to get directions. This is the first time a Driver could not find my house, all the other Uber drivers found it easily - That driver needs training if he is to stay in this business. Except for that one Driver, I really have high standards for Uber and regular cab drivers... they are efficient, courteous, dependable, and friendly. *Since I don’t have a car, I really depend on cabs. I rode the Uber at least once a week, going to and returning home. I hope this does not happen again, otherwise you leave me no choice but to catch the regular cabs.*Hope you can resolve this problem. *ThankYou,* Judith Yogi
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